Position Title: FRONT OFFICE MANAGER

Acts as hotel Manager on Duty. Assists with payroll and scheduling. Oversees various departments. Handles and resolves all guest complaints. Manages staff, purchasing, and guest relations. Supervise all front desk and guest services, in order to maintain company and brand standards, and to maintain the highest level of courteous, professional and efficient service to all guests and team members.

Shift: OPEN AVAILABILITY

Day(s) Required: OPEN AVAILABILITY

Minimum Requirements:

• 3-5 years Hospitality experience
• 1-3 years management experience, Hospitality preferable
• Must have flexible schedule; available nights, weekends, and holidays
• Physical Requirements:
• Must be able to stand up to 8 hours
• Must be able to lift up to 10 lbs
• ESSENTIAL FUNCTIONS
• ADMINISTRATIVE
• Job Description:
• Thorough knowledge of all front desk and guest services department operations and individual job requirements.
• Check in/out guests
• Run pre-arrival reports, Create room assignments, Resolve IHG Rewards issues.
• Interview and assist General Manager in making hiring decisions.
• Create weekly schedules for front desk staff. With General Manager, monitor training required of front desk staff.
• Monitor host performance and encourage improvement.
• Carry out all reasonable requests of guests which you are capable of performing.
• Ensure effective departmental communication and information systems through logs, department meetings, and resort meetings.
• Read correspondence, and direct staff according to information obtained from other departments.
• TEAM RELATIONS
• Create and nurture a resort environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Be readily available & approachable for all team members.
• Understand team members ever changing needs and expectations, and exceed them.
• Take proactive approaches when dealing with team members concerns.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.
• TEAM DEVELOPMENT
• Develop cross-training opportunities throughout the hotel and within company.
• Assist team in understanding GSS/Rewards results, developing game plans to attack need are
• Conduct one-on-ones with team members.
• Provide service training on a quarterly basis.
• Ensure orientations for new team members are thorough and completed in a timely fashion.
• Know hotel emergency plan; train, and implementation.
• GUEST RELATIONS
• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:
• For our Applicants: The Ocean Breeze Inn reviews applications in the order in which they are received, per position, without regard to the applicant's race, color, national origin, ethnicity, religion, age, gender, marital status, sexual orientation, covered veteran status, or physical and mental disability, pregnancy, or on the basis of any other status protected by law. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.
• The Ocean Breeze Inn is a drug free workplace and an EOE employer. We conduct pre-employment drug screens, social security number checks and criminal background checks on all new hires and may, depending upon position, conduct a credit or driving check. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire.
• Salaried non-exempt with a minimum 48 hours per week: Eligible for medical/dental/life benefits on the first day of the month following 90 days of employment. Other benefits include Paid Time Off, 401(k) Ocean Properties Stay Program (where our team members can stay at other Ocean Properties hotels at employee pricing benefits).
• This inviting beach property sets the standard for treating guests and families to a service experience like none other in the Vero Beach area. We pride ourselves on allowing our team members to be responsible for their own actions and guest interactions to create timeless memories, allowing our guests to experience all the hotel has to offer including: our hair/nail salon; incredible culinary delights at Mulligan’s Beach House; the Ocean view guest rooms in southeast Florida.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Vero Beach, FL 32963: Relocate before starting work (Required)

Work Location: In person