Position Title. FRONT OFFICE MANAGER. Acts as hotel Manager on Duty. Assists with payroll and scheduling. Oversees various departments. Handles and resolves all guest complaints. Manages staff, purchasing, and guest relations. Supervise all front desk and guest services, in order to maintain company and brand standards, and to maintain the highest level of courteous, professional and efficient service to all guests and team members. Shift. OPEN A...
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries,...
