18 Guest Service Representative Jobs in Wichita Falls, TX
O'Reilly Hospitality Management LLC is Hiring a Guest Service Representative Near Wichita Falls, TX
We are proudly managed by O'Reilly Hospitality Management, LLC (OHM.)
At OHM, WE are:
•A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.
*Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.
*Seeking supportive, collaborative, detailed-oriented people to join our team!
What we offer:
•401k & Roth match - full-time and part-time team members are eligible!
•Health, Dental, Vision & Life Insurance Options
•Paid Time Off, including Paid Parental Leave
•Growth Potential and Career Advancement
•Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! O'Reilly Hospitality Management Team Members can sign up for DailyPay on day one!
Essential Responsibilities:
- Takes the initiative to greet guests in a friendly and warm manner.
- Registers and assigns rooms to guests.
- Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
- Transmits and receives messages using telephone, fax, and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts.
- Computes bill. Collects payment and makes change for guests.
- May make, confirm, and cancel reservations for guests.
- Posts charges such as room, food, liquor or telephone by hand or machine.
- May make restaurant, transportation, or entertainment reservations for guests.
- May deposit guests' valuables in hotel safe or safe-deposit box.
- Understands and enforces the hotel company credit policies.
- Accounts for all cash and makes deposits in accordance with company policies.
- Communicates effectively with other front office and hotel departments.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Embrace O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
- Performs other duties and responsibilities as required or requested.
- If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.
- Strong leadership, management, organizational and communication skills.
- The ability to spot and resolve problems efficiently.
- Excellent verbal and written communication skills.
- The ability to deliver results.
- The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
- The ability to multitask and prioritize.
- Experience with relevant brand-specific PMS.
- Have computer skills to include Microsoft Word, Microsoft Excel, etc.
- High School diploma or GED preferred.
- Hospitality customer service experience preferred, but not required.
- Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.
- Standing for long periods of time.
- Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
- May be required to lift in excess of 40 pounds on occasion.
- Inside work environment. Not substantially exposed to adverse conditions.
Job Summary
Full Time
$25k-33k (estimate)
05/01/2024
05/14/2024
ohospitalitymanagement.com
SPRINGFIELD, MO
200 - 500
2007
COURTNEY BROWN
$10M - $50M
Accommodations
Related Companies
About O'Reilly Hospitality Management LLC
Founded in 2007 by Tim OReilly, O'Reilly Hospitality Management, LLC is a proven hospitality firm specializing in the design, development, and staffing of hotels, restaurants, and commercial properties for some of the country's leading national and independent brands across the nation. Founded on the principles of sustainability, community involvement, philanthropic outreach, and a commitment to elevating the modern guest experience, OHM is truly an innovative presence in the hospitality space. Our hotel, restaurant, and retail management company in Springfield, Missouri, brings a wealth of kn...owledge and forward-thinking initiatives to 36 existing sites. We do whatever it takes to make every guest smile, thanks to award-winning service, sustainable green practices, and a staff buoyed by working for a caring and involved company. For more information please visit https://www.ohospitalitymanagement.com
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The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
