The Assembly Republican Conference is looking for a highly motivated and qualified candidate to fill the position of Technology Services Specialist with our IT department.

Responsibilities include, but are not limited to:

• Provide technical support to end-users via phone, email, or in-person to resolve issues in a timely manner
• Provide training to end-users on how to effectively use computer systems and applications
• Perform hardware/software installations, as well as printers, scanners, and VOIP phones
• Troubleshoot and diagnose hardware/software issues and provide solutions
• Research and test new trends in technology
• Document issues and update resolutions in ticket tracking system and follow up with end-users to ensure issues are resolved
• Occasional travel to District and Regional offices throughout the state is required

Required qualifications:

• Ability to lift and carry up to 50lbs as needed
• Ability to crawl under desks and work in tight spaces
• A working knowledge of PC computer systems, hardware, software and networking, Apple/Android products
• Proficient with Windows 11 and Office 365
• Solid problem solving and analytical skills
• Excellent verbal as well as written communication and interpersonal skills
• Ability to work well within a team as well as independently
• Skilled in efficiently prioritizing and executing tasks
• Candidates must be patient, proactive, have a strong work ethic and possess a team attitude
• Ability to work long hours/weekends when needed
• Valid drivers license
• Personal vehicle (required when travelling to District and Regional offices throughout the state)

Desired skills/qualifications:

• Experience in customer service or a call center setting
• Familiarity with hosting Video Conferencing applications
• Basic knowledge of Remote Access Desktop Software (KACE, TeamViewer, Quick Assist, etc.)

Occasional overtime and travel may be required. There is room for growth and advancement for individuals with a strong work ethic and a desire to succeed.

The New York State Assembly is an Equal Opportunity Employer. In addition, the Assembly, in accordance with its policy of non-discrimination on the basis of disability, as well as the 1990 Americans with Disabilities Act (ADA), does not discriminate on the basis of disability with regard to employment or access to Assembly facilities or services.

Only those candidates chosen for an interview will be contacted.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Relocate:

• Albany, NY 12210: Relocate before starting work (Required)

Work Location: In person