The Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, supplemental nutrition assistance (also known as SNAP), child care, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.
Under general supervision of the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager, with wide latitude for the exercise of independent judgment and initiative, represent and assist the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager in the day to day administration of FIA Job Center and SNAP operations.
The Family Independence Administration (FIA) is recruiting for five (5) Associate Job Opportunity Specialist (AJOS) III's, to function as FIA Regional/Administrative Office Liaisons, who will:

• Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at

FIA Center Operations meetings sharing the outcomes verbally and in written form; assist in the
daily functions and operations of several Job Centers and Food Stamp sites, monitoring the conduct
and follow-up of application interviews to ensure that financially eligible individuals receive public
assistance in a timely manner as mandated by legal regulatory requirements.

• Respond to inquiries from Legal Services, Council Members and Advocates, obtaining information

and providing information on Welfare Reforms initiatives.

• Review and control written complaints from various sources including the Commissioner, Deputy

Commissioner, and the Correspondence Complaint Unit; edit responses to complaints received
from various Job Centers.

• Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance;

follow up on outstanding cases; scan Welfare Management System (WMS) inquiries and Fair
Hearing Information System (FHIS) for completion of Fair Hearing decisions; identify errors and
advice the Job Centers of corrective action.

• Make frequent and regular visits to the Job Centers and Food Stamp sites to conduct studies in

every area of activity to determine whether the activities are conducts efficiently and effectively and
in accordance with established policy and procedure; conduct audits designed to measure target
areas; inform the Regional Manager and participates in the development of corrective action plans
and follow-up studies to ensure that the problem has been corrected.

• Provide technical support to the Center Managers in order to help improve performance and

productivity in the Centers, with emphasis on Quality Control and Error Reduction; ensure that
mandated re-determinations of financial eligibility are completed within the appropriate timeframes.

• Participate in the training of staff in the proper interpretation and application of agency policies and

procedures; maintain necessary controls and records to assure that public assistance
determinations are consistent with applicable laws, regulations and policies.