NWR SERVICES LLC is Hiring a Concierge Manager- VUE Near Charlotte, NC
POSITION OVERVIEW
Northwood Ravin is seeking a full time Concierge Manager in Charlotte, NC. Much of our success relies on our residents’ experience. This individual will answer questions, assist with directions, transportation and recommend local events and venues. This individual should be able to handle a variety of critical resident and property management needs. In addition, this individual will be responsible for hiring, training, scheduling, covering vacated shifts and overall management of the entire Concierge Team and the overall hospitality portion of the property.
POSITION AUTHORITY
The Concierge Manager oversees the on-site Concierge team.
ESSENTIAL FUNCTIONS
Develop a strong knowledge of the property’s facilities and services as well as knowledge of the surrounding community and neighborhood area of interests and entertainment.
Provide information about local features such as shopping, dining, and recreational destinations and establishing partnership with business owners on behalf of resident offerings, discounts, and VIP services.
Greet residents and their guests by standing and speaking to each individual
Monitor persons entering the building and reviewing cameras for disruptive activities, document and report to appropriate entities (Service, Property Management, Local Authorities, etc.)
Listen and evaluate residents’ needs and provide feedback to Property Manager on a regular basis to ascertain any opportunities for improvement of catering to our clients.
Dispense mail, deliveries, and packages along with dry cleaning
Grant access to dog walkers, housekeeping services, etc. when residents have provided written permission.
Post updates and events to the community calendar, portal, etc. throughout the community.
Provide towel service for gym and pool when appropriate.
Monitor all access points to make sure doors are closed (especially the loading dock area.)
Schedule Freight Elevators, Guest Suite and Clubhouse reservations including appropriate paper work and email confirmations.
Organize special functions as directed by management
Coordinate resident requests for special services with the appropriate department
Anticipate customers’ wants and needs and exceed the expectation of personal attention and professional customer service while still enforcing rules of conduct outlined by the resident handbook and lease agreement.
REQUIREMENTS
High School Diploma or equivalent required, College education preferred
Proven experience in a customer service role, preferably in Hospitality field
People oriented and strong communication skills
Patient and diplomatic with a positive attitude
Self-motivated and organized with the ability to multitask
Proficient with Microsoft Word, Outlook and Excel
Must be able to work 40 hours per week (nights and weekends availability)
Able to manage conflict resolution with residents and team members
Experience hiring, training and managing team members