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PetSuites in Houston, TX is looking for an experienced General Manager to join our pet resort team!
PetSuites is looking for qualified managers that love dogs and cats as much as we do. If you want to make the newest PetSuites the premier place for boarding, daycare and pet grooming, then apply today. We treat people’s pets like we want our pets to be treated. This means we have high standards and are known in the pet care industry for our integrity, compassion and leadership. If you possess the same traits and have previous management experience with teams ranging from 20 - 35 members, please apply for a management position today. We offer a unique work environment that focuses on keeping pets happy, healthy and well loved. We offer competitive salaries, benefits, and incentive programs for the right candidates.
ABOUT THE RESORT
· Overnight and long term boarding for dogs and cats
· Doggy daycare 7 days a week
· Full service pet spa including grooming and bathing for dogs and cats
· Customized playtimes for all types of personalities and interests including group play, swimming and one-on-one time with pet care staff
· Hours of operation: 6:30am -8pm Monday - Sunday
· PetSuites has been in business for over 15 years
· PetSuites uses top of the line cleaning techniques and products. Smelling is believing.
For more information please visit [1] http://www.petsuitesofamerica.com/
Overview:
A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a resort. The General Manager is responsible for maximizing the sales and profits of the site. The General Manager must maintain an exceptional level of customer service by developing strong Resort Managers, Shift Leads and Team Members. While leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.
Company Overview
Based in Greater Los Angeles, National Veterinary Associates (“NVA”) is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 700 companion animal veterinary hospitals and pet resort locations.
NVA has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, new resort, and same-store initiatives. NVA’s pet resorts business line competes in an $8 billion industry that has grown over 5% year over year since 2015. As of 2019 over 67% of US households have a pet; industry growth has benefitted from the trends towards humanization of pets and demand for premium/luxury offerings in the animal care and goods space.
Responsibilities
General
Customer Service
Operations
Team Management
Business/Financial Management
Work Environment
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Qualifications
As a General Manager with Pet Resorts, you must possess excellent written, verbal and hands-on employee management skills. Our ideal General Manager is an enthusiastic animal lover, brand ambassador with a vested interest in the community. The general manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.
Additional requirements for the General Manager include:
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Full Time
$69k-92k (estimate)
08/10/2023
05/06/2024
nva.com
AGOURA HILLS, CA
1,000 - 3,000
1996
Private
GREG HARTMANN
$500M - $1B
NVA owns and operates a chain of veterinary hospitals that provides medical and surgical services for dogs and cats.
The job skills required for General Manager include Customer Service, Leadership, Scheduling, Retail Management, Team Management, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a General Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by General Manager. Select any job title you are interested in and start to search job requirements.