Process Incoming Communication

• Answer, screen, and redirect incoming phone calls with a professional and friendly disposition.

• Greet, direct, and provide materials to in-person office visitors with excellent customer service.

• Open mail, email, and faxes and review, scan, log in, distribute, and / or file as needed using established office procedures

• Set up and maintain paper and electronic files for each new case opened

• Enter data into case management systems (NYMatters)

General Administrative

• Keep staff informed of, and schedule as needed, phone conferences, meetings, court appearances, and legal filings due

• Communicate, and maintain positive working relationships, with OAG, Court, and client agency staff

• Maintain office calendars to ensure that they are accurate and current

• Provide administrative assistance to staff

• Keep track of supplies and office machines and order material or repair services as needed

• Complete other administrative tasks as assigned

• Notarize documents as needed (if notary) • Maintain case closing procedures by closing case in NYMatters as each case is resolved

• Problem-solve with a positive, can-do attitude, and positively contribute to office morale

Process Outgoing Communication

• Independently compose simple email, faxes, and letters as directed by legal staff

• Prepare outgoing mail (copy, scan, address, affix postage, and deliver to postal box)

• Prepare outgoing overnight mail to include delivery to drop box when necessary

• Arrange meetings with, and request documents from, other agencies as requested

• All other duties as assigned