Customer Service Representative - HVAC Division Supco

For over 75 years, Sealed Unit Parts Co., Inc., (SUPCO), a subsidiary of NSI Industries, is a leading manufacturer and master distributor of high quality, innovative components and tools designed for the heating, ventilating, air conditioning, refrigeration, and appliance parts industries. Headquartered in Allenwood, NJ, SUPCO operates facilities in Wall Township, NJ and abroad, where we’ve established proprietary manufacturing facilities. A worldwide network of sales representatives and distributors ensures that we meet the ever-changing needs of the domestic and international industries we serve.

As a company founded on innovation and discovery, SUPCO recognizes that some of the most ingenious product ideas come directly from those who understand the challenges of the job firsthand.

SUPCO is interested in hiring individuals to become part of our growing company. If you are looking for an exciting place to work and you are a motivated team player who is interested in an exciting career, then this job is for you!

The primary functions of the Customer Service Representative are to assist internal and external customers by providing product and service information and resolving customer issues. 

Job Duties

• Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email.
• Provide information about the products and services, pricing, order status, billing, returns and credits.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Ensure accurate and timely distributor order processing.
• Confirming pricing, item number/description and quantities are correct.
• Ability to research issues independently to determine root cause and corrective action needed.
• Demonstrate follow up action with customers, distributors, sales force, and end users.
• Provide continuous and responsive support to sales force.
• Ability to work with other departments such as Shipping, Production, and Purchasing.
• Heavy filing, contract updates, data entry backup, special projects as needed.
• Perform other duties as assigned.

Skills & Qualifications

• Must be able to work Monday-Friday 8am-5pm (not a remote position).
• Must have strong ability to prioritize, multi-task and problem solve.
• Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised.
• Strong interpersonal and communication skills, written and verbal.
• Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment.
• Ability to build rapport with clients.
• Proficient in Microsoft 365.
• Proficient in JD Edwards and Halo preferred but not required.
• Positive and professional demeanor.

Education:

• High School Diploma or equivalent

Experience:

• Minimum of 1-year related experience in customer service, inside sales support or related fields; (experience in retail field is not applicable)

Physical Requirements - Essential

• Prolonged periods of sitting
• Strength, dexterity, coordination, and vision to use keyboard and computer monitor for prolonged periods of time.

Benefit

• 401(k)
• 401(k) matching
• Health/Dental/Vision insurance
• Flexible spending account
• Paid time off & Paid Holidays

Sealed Unit Parts Co., Inc., (SUPCO), maintains a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Sealed Unit Parts Co., Inc., (SUPCO),  is proud to be an EEO employer M/F/D/V.
Sealed Unit Parts Co., Inc., (SUPCO),  is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Job Type: Full-time

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NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.

NSI Industries is proud to be an EEO employer M/F/D/V.
NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.