Great customer service opportunity at Novus Glass in Kennewick!

Novus Glass (a division of Speedy Glass) has been providing professional windshield repair and replacement for more than 40 years, with 165 locations in 41 states. We pride ourselves on being a leader in the glass industry.

We are looking to add a Customer Service Representative who can wow every guest that visits our store… is that you, join us and experience everything that working for Novus Glass has to offer.
The Customer Service Representative opportunity has a starting salary up to $19.50 an hour based on experience

The benefits of working at Novus Glass include:

• Competitive salary based on qualifications and years of experience
• No late nights, no weekends – our stores close around 5 pm and are not open on weekends
• Extensive benefit package including Medical, Dental and Vision Insurance
• Paid Time Off and Sick Days
• Paid holidays
• Ongoing training
• Advancement opportunities
• Tuition reimbursement

Responsibilities of a Customer Service Representative include but are not limited to:

• Be the face of the branch, providing exceptional customer service to every guest, every time
• Quote, prepare work orders & invoices, and receive payment for all services provided
• Schedule and assign work orders to the appropriate team member.
• Resolve customer requests in a timely and efficient manner.
• Open and close the branch; utilizing closing procedures to ensure all daily financial records are accurate

Preferred Qualifications:

• Customer service experience in a fast-paced environment
• Organized, detail oriented, ability to multi-task
• Possess a valid driver’s license a clean driving record (required)

Novus Glass is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Salary: Up to $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Support & Client Services Occupations: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location