About the Role: 

We are looking for a Senior Product Manager or Product Lead to join our Product team and work on growing, exploring, shaping, and building the future of our small business credit business. You will work with engineering, design, operations, risk, data science, compliance, and other teams to achieve the strategies and objectives set by the business. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business entrepreneur and how you can help support 99.7% of all businesses in the U.S.A.

Responsibilities: 

You will help Novo shape the strategies, help deliver the revenue and gross margins, and other KPIs for the credit business through:

• Drive adoption and usage of Novo’s installment credit products
• Work with product teams, underwriting data science, risk, finance, and other teams to understand the needs of teams managing financial products
• Own OKRs and build a roadmap for installment lending capabilities based on the needs of future financial product launches and our ambitions for scale and speed to market
• Own key measurements (KPIs) of Novo’s installment lending products adoption and performance and work to develop a measurement feedback loop into the roadmap to improve continuously.
• ​Operate cross-functionally and build strong partnerships both within Novo and with external vendors to deliver excellent products and services
• Manage the entire installment credit product life cycle from ideation to planning, execution, and launch
• Creatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data to quickly build or remove confidence in solutions related to Credit
• Working with the functional areas to prioritize solutions and working with design and engineering resources to deliver them from start to finish
• Collaborating extensively with stakeholders (data science, risk, legal & compliance) on opportunities and solutions to drive the credit business (underwriting models, originations, draws, etc.)
• Performing end-to-end data analysis on product fit and any launch impacts on our user base
• Work closely with product marketing to promote any offerings and execute Go To Market functions

Requirements for the Role: 

• 8 years of experience of overall experience in the financial services industry 
• 5 years of experience in product management / 2 years in credit products specifically
• Experience with small business financing or other financial products
• Proven track record delivering products with demonstrable contribution to business outcomes
• Comfortable in an ambiguous matrixed organization

Things You're Good At:

• Analytical skills: You have a data-driven learning style and use quantitative information to make product decisions
• Technical mindset: You understand modern technologies and architectural patterns and how they can drive platform performance
• Collaborative approach: You deliver results with cross-functional teams, and partner with and empower team members appropriately 
• Customer-centric: Experience shaping platform direction and execution based on developer and customer needs
• Strategic: Experience developing and driving key strategies that shaped an organization

How We Define Success:

• Consulting - architect the function and build systems to drive outcomes
• Leadership - motivate people at every level to believe they can add material value to customers with every interaction and build up other leaders
• Expertise - Bring world-class ability in business operations or customer experience to the company
• Stakeholder - Have colleague Directors say “that person, through selfless behavior and high standards, makes me and the company better”
• Financial - Drive financial outcomes that matter to the business
• Execution - Operate both in the clouds and in the dirt

Nice to Have, But Not Required: 

• Experience scaling to Series D 
• Scaling an customer operations team from 30 to 200
• Led geographically dispersed teams

About our Stack:

• Jira
• Confluence
• Sprig
• Segment
• Business Intelligence Platforms (SQL/PSQL a plus)
• Figma
• Figjam

^{LI-CD1 #LI-Hybrid}