Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?Job DescriptionThe Service Center Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The MyNM Service Center provides support to the NM Workforce through self-service functions and Service Center Representatives. The Service Center Analyst supports a variety of internal teams by using business, technical and analytic experience to improve processes and solve problems. The Analyst serves as an innovative, insightful, and trusted partner, soliciting feedback and advising team members and leadership with data-driven recommendations.The Analyst facilitates and captures stakeholder’s requirements and use cases while understanding the business strategy and ensuring processes, tools, and templates are utilized consistently.Responsibilities:Identify process improvement and service expansion opportunities within the MyNM Service Center to enhance operational effectiveness and build capabilitiesGather and interpret data, identify trends, and conduct root cause analysis where necessary to determine applicable continuous improvement projects for the MyNM Service Center organizationSynthesize continuous improvement recommendations and present to MyNM Service Center leadershipEffectively communicate with the business users to gather functional requirements, use cases and stories for system changes/enhancementsGuide users through decisions and alternatives for improving their business processesUnderstand industry-specific trends that impact the organizationMonitor and measure continuous improvement outcomes Work with other IS functions to deliver technology changes that support continuous improvement initiativesMonitor daily service center metrics, provide analysis on general operations, identify and advance continuous improvement initiativesQualificationsRequired:3 years of combined experience required in IS, HR, Finance, Supply Chain or similar function and/or experience as an analyst supporting processes and systemsExperience and understanding of Service Center technologies, HR information systems, and system interfacesStrong attention to detail and accuracy while managing multiple tasksAbility to listen and question effectivelyAbility to work effectively as an individual and as a member of a teamOpenness to partner with a variety of users and develop a thorough understanding of their businessA curiosity to experiment with innovative ideas, methods, procedures, and technologiesAbility to communicate complex topics, ideas, or analytics in ways that clarify customers’ needs and supply them with the insightsPreferred: Bachelor's degree in Business, Information Services, Analytics or comparable degreeAdditional InformationNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.