4 Service Desk Technician Jobs in Hugo, MN
Northern Wholesale Supply Inc is Hiring a Service Desk Technician Near Hugo, MN
Summary:
The IT Service Desk Technician interacts with technical and non-technical users in an understandable, friendly, and concise manner while solving complex technical issues. Triage and troubleshoot IT Service Desk calls, emails, chats, and walkup's. Actively listen and identify trends for proactive process improvement. Manage equipment deployments, inventory, knowledge management, self-portal, service catalog, and grow IT service management processes.
Primary Duties:
- Classify, prioritize, and escalate incidents and service requests.
- Diagnose and troubleshoot hardware, networking, and software issues.
- Create problems for root cause analysis.
- Provide in person, over the phone, or remote access support.
- Propose simple, effective, and timely solutions.
- Travel to nearby facilities.
- Install new hardware and software.
- Configure new desktops, mobile devices, and assist with routers, modems, and other network hardware.
- Provide basic computer training and assist in writing and editing training manuals.
Qualifications:
- High School Diploma or equivalent
- Preferred education/certification in information technology or computer science or equal work experience
- 1 years work experience as desktop support or help desk support.
- Strong active listening, attention to detail, interpersonal, and problem-solving skills
- Strong written and verbal communication and customer service skills
- Demonstrated ability to identify and document technical troubleshooting steps
- Demonstrated ability to analyze and identify trends and devise preventive solutions
- Ability to adapt and demonstrate patience
- Ability to think creatively, be thoughtful and take initiative
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to troubleshoot software and hardware issues
- Flexibility to assist with after-hours issues when needed
Education
Preferred- Some college or better in Computer Science or related field
Job Summary
Full Time
Consumer Services
$50k-61k (estimate)
09/02/2023
06/02/2024
northernwholesale.com
SPRINGFIELD, MI
50 - 100
1995
MARK SAUNDERS
<$5M
Consumer Services
Related Companies
The job skills required for Service Desk Technician include Help Desk, Customer Service, Problem Solving, Desktop Support, Computer Science, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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