About CoHo Services: At CoHo Services, we believe that people are our strongest asset. When you choose to join our dynamic team, you become part of a vibrant ecosystem that is deeply committed to your professional growth and personal fulfillment. Our numerous benefits range from competitive compensation packages and comprehensive health insurance, to flexible work arrangements and continuous learning opportunities. We foster a culture of collaboration, innovation, and diversity, and allowing you to explore your potential, work on challenging projects and make a meaningful impact. CoHo Services isn't just about a place to work - it's a place to thrive, grow, and be a part of something greater.

Position Summary: Responsible for directing and overseeing all operational activities for housekeeping, front office, sales, catering and accounting to maximize revenue and deliver a positive experience and exceptional customer service.

Essential Functions:

• Provide exceptional customer service to all guests.
• Work with CoHo Services on any implementation of reports, controls, etc.
• Develop management and staff programs to increase guest satisfaction.
• Maintain product and service standards.
• Oversee and approve all sales and marketing activities, including public relations, advertising, promotions and web design.
• Ensure overall profit, service and employee satisfaction goals are met or exceeded.
• Work closely with the food & beverage team to ensure continued exceptional guest experience.
• Select, train, supervise, develop, discipline and counsel managers and key employees.
• Conduct performance evaluations for manager and key employees.
• Support managers in implementing procedures, service standards, goal setting and execution of daily duties.
• Develop and approve annual budget and capital expenditure plans, defining and directing changes, as necessary.
• Communicate with property owners regarding results and alignment of strategic plans.
• Ensure that the property and its inventories are always in the best of conditions.
• Ensure that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest/customer relations and safety are followed.
• Aggressively reduce accidents, and minimize workers' compensation and unemployment claims and resulting costs.
• Facilitate property meetings.
• Participate in appropriate industry related community and state organizations.
Speak with and respond to guests regarding service challenges.

Additional Responsibilities:

• Keep work area neat and organized.
• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately repost all unsafe conditions.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all duties as assigned.

Qualifications:

• Minimum of five years of management experience in the hospitality field. College degree a plus.
• Must have solid decision-making, organization, and interpersonal skills.
• Computer skills required, familiar with Microsoft Office and experience with hotel information systems.
• Knowledge and understanding of industry operations and departmental interdependencies.
• Excellent verbal communication skills are required.
• Ability to thrive in a fast-paced, multi-tasking, hands-on environment.
• Develop and maintain effective working relationships with owners.
• Prioritize structure and complete tasks in support of the properties goals and objectives.
Possession of government required licenses or certificates.

Compensation and Benefits:

• $85,000 - $100,000 base salary DOE
• Participation in the quarterly property performance bonus program
• Travel and Restaurant discounts with Radisson and CoHo Services properties
• Paid Vacation, sick, and holidays
• Medical, dental, vision, and life insurance
401k Plan with match

Physical Requirements:

• 3-6 hours: Sitting, standing/walking, reaching, grasping
• 1-3 hours: Pushing/pulling, crouching/bending/stooping
Up to 1 hour: Lifting/carrying (up to 30 lbs.), climbing stairs