Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have ten dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area with eight dealerships and two more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.

North City Honda is currently searching for energetic, upbeat, and customer-focused individuals to join our Data Miner / BDC team. You would be working specifically with the Auto Alert system. You will be working in a beautiful environment and with a high-volume franchise. Our pay plan is extremely competitive...it comes with a salary and a generous bonus structure. You will also be offered an outstanding benefits package. We are quickly expanding in the Chicago area and there will be plenty of opportunities to grow with our organization. 

Benefits

• Health, Dental & Vision Insurance
• BCBS Health & Wellness Discounts/Programs
• Life Insurance
• 401(k)
• Paid time off / Vacation
• Growth / Advancement Opportunities
• Employee Vehicle Purchase Policy
• Above Average Industry Pay
• Publicly traded organization/stability 
• Employee referral bonuses

Responsibilities

• Must make warm lead phone calls
• Striking up conversations with service customers in order to generate business
• Set numerous appointments for potential customers
• Administer target emails, campaigns, and newsletters
• Handle lease returns and renewals
• Handle leads and appointment setting
• Conduct internal CSI calls and emails
• Set appointments for prospective and current customers to meet with a member of the sales or service team
• Manage a high volume of customer inquiries through phone, email, text/chat per sales and service
• Update client information in our CRM Report daily
• Follow-up with existing customers
• Follow-up with prospective customers
• Follow-up with missed/canceled customers
• Ensure Customer Satisfaction
• Maintaining daily contact target/appointment target
• Must be able to contribute to the positive team environment

Qualifications

• Successful Customer Care Representatives MUST have excellent telephone skills.
• Self- Motivated and Energetic
• Bi-Lingual is a plus
• You, as the Representative, must have the ability to build rapport with the customer instantly.
• A friendly/professional demeanor with excellent written and oral communication skills
• You MUST enjoy the phone and be willing to help customers overcome objections to setting the appointment.
• Strong organizational skills with the ability to multitask and meet daily goals
• Follow up with customers effectively
• Warm calling/Call center skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.