Description of Work

About the Division of Public Health:

The NC Division of Public Health (DPH) works to promote and contribute to the highest possible level of health for the people of North Carolina – Everywhere, Everyday, Everybody.

Summary:

The IT Division Support team provides computer support to DHHS employees, mainly on Six Forks campus. Employees utilize LANDesk, and any other tools or technologies designated by DHHS IT management, to provide technical support of hardware, applications, operating systems, and networking equipment.

This position is to provide end user computing support duties that may include but are not limited to:

• Integration, diagnosis and break-fix,
• Build and deploy PC’s and peripheral equipment
• Complete software installations
• User account management
• Respond to and resolve customer incidents and requests(tickets) in a timely manner
• Maintain security standards

Knowledge, Skills and Abilities / Competencies

• Knowledge of computer technology, applications, operating systems, and the capabilities and limitations of computer and peripheral equipment.
• Ability to understand operations and organize components into a logical system.
• Knowledge of networking, Internet, communication standards and protocols, and personal computers including imaging technologies.
• Knowledge of Active Directory administration, installation, configuration, and service and support.
• Experience with Outlook, Windows Operating System, Printers, and Anti-Virus applications.
• Knowledge and experience in overall network management and multiplatform hardware/software support.
• Proficient in software applications and ability to adapt to changing business needs as required to resolve compatibility and/or functional issues relating to operations and to further enhance troubleshooting techniques.
• Demonstrated ability to understand operations and organize components into a logical system
• Demonstrate attention to details and accuracy.

• Ability to work with a variety of personnel that have differing levels of technical knowledge.

• Routine physical effort with work conducted in an office environment.
• Ability to move and lift equipment 50 pounds of hardware equipment.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role;
OR
Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role;
OR
High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position's role;
OR
an equivalent combination of education and experience.

Supplemental and Contact Information

The Department of Health and Human Services (DHHS) selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Pre-Employment criminal background checks are required for some positions.

Division of Public Health (DPH) main locations, including their grounds, are tobacco-free as outlined in the Tobacco-free Campus Policy. All tobacco products, including e-cigarettes, e-hookahs, “vape products” and all smokeless tobacco products, may not be used in the indicated areas. For more information, please see the policy and FAQ posted here:
http://publichealth.nc.gov/employees/

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR, 919-707-5450.

Please refer to the link below for additional information:
https://oshr.nc.gov/work-nc/how-do-i-get-job