Description of Work

• Operational and Strategic Leadership:
  • Provide strategic direction and leadership for the North Carolina Office of Vital Records, ensuring adherence to statutory and regulatory requirements, policies, and best practices.
  • Oversee the daily operations of vital records functions, including birth and death registration, issuance of certificates, and data maintenance.
  • Lead team of managers in administering the work of more than 80 employees.
  • Collaborate with the SCHS Program and Financial Integrity Officer (Operations Manager).
• Quality Assurance and Compliance:
  • Implement quality assurance measures to ensure the accuracy, completeness, and integrity of vital records data.
  • Monitor compliance with statutory, regulatory, and contract requirements, accreditation standards, and data security protocols.
  • Implement DPH initiatives to maintain Public Health Accreditation Board (PHAB) status.
• Process Improvement:
  • Employ systems thinking to proactively identify challenges associated with system and process changes and create solutions.
  • Identify opportunities for process improvement and operational efficiencies within the vital records department.
  • Develop and implement initiatives to streamline workflows, reduce processing times, and enhance customer service.
• Modernization:
  • Lead modernization initiatives to optimize vital records systems and infrastructure according to the NCOVR strategic plan.
  • Assess current capacity, identify gaps and inefficiencies, and develop and implement a roadmap for improvements.
  • Collaborate with internal and external stakeholders to standardize data exchange protocols and improve data sharing capabilities.
  • Lead efforts to develop reports and dashboards to communicate key performance indicators and metrics related to vital records operations and modernization initiatives.
• Training and Development:
  • Provide leadership, guidance, and mentorship to vital records staff to foster a culture of excellence, innovation, and continuous improvement.
  • Lead efforts to develop training programs and resources to enhance staff skills and knowledge in vital records management and technology utilization.
  • Oversee the training program and quality thereof for external users’ use of the North Carolina Database Application for Vital Events (NCDAVE).
• Strategic Partnerships:
  • Build and maintain strategic partnerships with registration partners, including local health departments, funeral homes, birth facilities, and medical certifiers.
  • Develop and implement a communications strategy and plan for stakeholder engagement.
  • Interface with public health entities statewide and nationally (i.e., NAPHSIS, ASTHO, NCALHD, etc.) to represent SCHS

Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:

• Familiarity and ability to operationalize vital records regulations, policies, and procedures.
• Budgetary experience.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of driving operational excellence, process improvement, and organizational change.
• Knowledge of performance management and tools.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor's degree from an appropriately accredited institution and five (5) years of experience in the program area of assignment, including two years of supervisory program experience;
OR
an equivalent combination of training and experience.

Supplemental and Contact Information