Summary: Coordinate, complete, and document project/change request tasks on time and within budget hours. Typical project tasks include: table maintenance for policy management system, quality assurance testing of all system changes, maintain and document changes on policy forms, rates and manuals, and assists with Insurance Department filings.

Essential Duties and Responsibilities include the following as assigned. Other duties may be assigned.

• Organize, attend and participate in all project/stakeholder meetings.
• Gather additional requirements/documentation, document and follow up on action items and decisions from meetings/emails/discussions.
• Provide regular updates to Operations Project Manager and other stakeholders.
• Comply with all insurance, state and SOX requirements.
• Design and implement Test Plans
• Conducts quality assurance testing to ensure products perform according to requirements and within established guidelines.
• Complete all project tasks, change requests, and work order by deadlines.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Ensure stakeholder views are managed towards the best solution.
• Consults with and provides problem solving assistance to team members on matters related to programs, projects and activities.
• Maintains system and rate tables for policy management system.
• Prepares and maintains all agent manual rates and rules.
• Maintains documentation of changes on insurance policy forms, rates and manuals.
• Maintains and updates the processing manuals with new information as testing is completed.
• Conducts training of home office personnel and agents/CSR’s on new product and/or system related items.
• Maintains current knowledge of insurance underwriting or claims workflow, procedures, and system changes.
• Reviews requirements and design specifications to understand the scope, requirements, and function of the software product.
• Provides consultation and assistance on project planning, development and implementation techniques.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.