You haven't searched anything yet.
Job Description
Objective :
The End-User Device Associate operates under the general direction of the Enterprise Services Leadership Team and receives guidance from Senior Technicians.
Their primary responsibilities include promptly responding to operational break / fix calls, emails, and onsite end-user support requests.
Additionally, they will prepare knowledge-based articles and training manuals. This role involves delivering specialized technical support and training services.
Collaborating with users across all organizational levels,
Essential Functions :
User Support : · Respond to service requests and inquiries from end-users promptly and professionally. · Provide technical assistance, troubleshoot hardware and software issues, and offer solutions to user problems.
In responding to these requests for guidance, Service Desk Technicians must listen carefully to the user, ask questions to diagnose the nature of the problem, document the problem, and then patiently walk the user through the problem-solving steps.
Software Support : · Assist end-users in software installation, configuration, and troubleshooting. · Help users navigate and utilize various software applications, including Microsoft Office Suite and other organization-specific software.
Remote Support : · Provide remote support to off-site or remote employees, ensuring they have the necessary tools and connectivity.
Education / Experience :
Desired Qualifications :
Last updated : 2024-04-24
Full Time
$51k-64k (estimate)
04/25/2024
07/24/2024
nolimitstaffing.com
Tampa, FL
<25
The job skills required for Service desk technician include Troubleshooting, Customer Service, IT Support, Technical Support, Service Desk, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.