We have three open roles at Austin, TX

End User Services- Onsite Technical Support / Analyst Associate
No. of roles: 3

JD:-

• Need 2 entry level contractors to perform onsite support tasks.
• Examples of tasks for this role include:
• Configuring New Hire Laptops
• Asset disposal and pick up
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hotspares
• AV Room Sweeps
• This role s contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.

Skills:

• Basic tech support and troubleshooting skills for Windows/Mac
• Imaging and provisioning computers
• Working with a ticketing system
• Program/Project Overview
• Additional head count to assist Onsite Technical Support team and Visa s internal users.
• Engagement Deliverable(s)
• Closing tickets and tasks
• Supporting hardware audits
• Assisting with hardware refresh
• AV Room Sweeps
• Asset Management Tasks (audit, vending, inventory)