Job Description: Administrative Support

Location: Claremont, NH

Reports To: Director – Customer Success and Administrative Support

Updated: 3/28/24

Rate: $18.27 - $27.88/hour

Position Summary:

We are seeking a highly organized and detail-oriented individual to join our team as Administrative Support. This role requires a versatile skill set, combining accounting proficiency, customer service excellence, and administrative capabilities. The successful candidate will play a vital role in ensuring the smooth operation of our business by handling a diverse range of tasks with precision and efficiency.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Accounting Functions:
2. • Assist with accounts payable and accounts receivable processes, including invoice processing, payments, and collections.
   • Reconcile credit card statements to ensure accuracy and completeness.
   • Maintain accurate records of financial transactions and update accounting databases as needed.
3. Customer Success:
4. • Serve as support in answering customer inquiries via phone and email.
   • Provide timely and courteous responses to customer questions, concerns, and requests for information.
   • Process orders and returns with a focus on accuracy and customer satisfaction.
   • Coordinate with other departments to resolve customer issues and ensure prompt resolution.
   • Provide support by tracking status of quotes, opportunities and inquiries. 
   • Maintain a positive and professional attitude in all customer interactions.

1. Administrative Functions:
2. • Perform general administrative tasks such as filing, data entry, and document management.
   • Assist in the preparation of reports.
   • Support special projects and initiatives.

Requirements:

• Experience in accounting, customer service, or administrative roles a plus.
• Strong attention to detail and accuracy in all work tasks.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to prioritize tasks and manage time effectively.
• Positive attitude and willingness to learn.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

The performance of this position will require exposure to manufacturing and testing areas, which may require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

The above description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice.