Definition:

The HomeCare Scheduler facilitates patient schedules for multiple disciplines, as collaboratively directed by the Office Manager and Director of Nursing.

Line of Authority:

Office Manager, Administrator/Director of Services; Close line of communication with Director of Nursing

Qualifications:

1. High school education / GED required
2. Two years’ experience in home care or related health care role required
3. Education/experience in computers required
4. Driver’s license and reliable transportation required
5. Excellent customer service, phone and communication skills required

Performance Requirements:

1. Reaching, bending and twisting daily as needed to perform duties.
2. Lifting and transferring of tools of the trade and travel supplies as needed.
3. Able to carry out fine motor skills with manual dexterity.
4. Able to see and hear adequately in order to respond to auditory and visual requests.
5. Able to speak in clear, concise voice in order to communicate adequately
6. Able to read, write, and follow written orders.

Specific Responsibilities – Scheduler:

1. Facilitates the daily schedules by timely data entry of scheduling changes.
2. Notifies appropriate partners and patients/caregivers of scheduling changes timely.
3. Coordinates admissions, evaluations, resumption of services, and discharges and the required documentation with the appropriate disciplines, under the direction of the DON.
4. Relays information between assigned homecare disciplines regarding change orders, frequencies, skills, disciplines, discharges, transfers and other patient-related changes.
5. Facilitates the coordination of schedule verification with the assigned partners and daily printing and distribution of itineraries.
6. Relays information between disciplines regarding patient status, needs, progress, decline, and anticipated changes in frequencies; for patient care conference.
7. Assists with other duties as requested, including Intake.

Scheduler – Additional Duties:

1. Coordinates approvals for additional discipline visits for managed care patients, as directed by agency management.
2. Facilitates telephone and faxed physician orders to the appropriate homecare partner and notifies patients/caregivers of order changes. Reviews physicians’ orders with DON/RN designee, before ordered care is provided.
3. Facilitates telephone and faxed laboratory results to the appropriate homecare partner and acts as a liaison as directed by agency management in reporting results to the physician timely.
4. Documents communication with disciplines regarding care coordination.
5. Conveys excellence in customer service, phone etiquette, and professionalism.