About NFF

Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).

NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.

NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.

About this Position / Responsibilities

Duties and Responsibilities

The Contractor personnel shall perform the following duties and responsibilities for the Senior Technical Writer:

• Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures.
• Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
• Perform technical edits and support quality reviews.?
• Develop quality standards, graphics, format, and style for internal and external IT documents.
• Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials.
• Contribute to the organization's messaging strategy, crafting content guides for new products and features.
• Understand new features, learn how they work, and document them in crisp, easy-to-follow language.
• Improve existing documentation based on customer feedback.
• Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
• Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
• Use visual models and tools to communicate workflows, communications, relations, and system operations.
• Performs other related duties as assigned.
• Must be detail oriented with strong analytical and problem-solving skills.

Qualifications

Education: bachelor’s degree in computer science or related field

• 3 Years of hands-on experience with Adobe Acrobat Pro.
• 5 years of experience as a Technical Writer
• 5 years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
• Excellent written communication and grammatical skills. Strong attention to detail is critical.
• Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
• Familiarity with Microsoft SharePoint.
• Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures.
• 3 Years of experience using content publishing tools to write, format, manage, and publish technical content on the web.
• Demonstrable experience in technical communication or instructional design

NFF Disclosures

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.