Job Title : Computer Support Specialists

Employment Type : Contract

Work Hours : 40 hrs. / week

Work site : 100% On Site

Location : 10 British American Blvd., Latham NY

Job Duration : 6 Months

Closing : 03 / 05 / 2024.

Minimum Education :

• High School Diploma
• Technical Degree / Certificate Program

Work Experience :

Minimum of 3 years of experience in technical support roles

Job Duties :

• Respond to calls and emails within the IT Call Center from users reporting technical issues related to hardware and software.
• Provide technical assistance and troubleshooting for issues with Windows 10 / 11, MS Office 365, Adobe software, laptops, printers, and scanners.
• Deliver excellent customer service through professional verbal and written communication.
• Collaborate effectively with team members to resolve technical problems efficiently.

Preferred Skills :

• Proficiency in software including Windows 10 / 11, MS Office 365, Adobe
• Familiarity with hardware components such as laptops, printers, and scanners
• Strong verbal and written communication skills
• Capability to work collaboratively in a team environment

Misc. Information :

• Shift timings vary based on the needs of coverage within the call center, operating between 8 : 30am and 6 : 00pm.
• Free parking is available at the worksite location.
• Public transportation options include a nearby bus line with a 5-minute walk to the office, as well as access to Uber / Lyft services.
• The role initially requires 100% onsite presence for five weeks of training, followed by a hybrid schedule with two days remote and three days onsite.
• Interviews will be conducted via MS Teams with audio / video access required.
• Temporary contractors will be provided with necessary equipment such as a Badge ID, Laptop, Dock, Monitors, Keyboard-Mouse, and Bag, requiring them to sign a Terms and Agreement form.
• Training will be provided during the initial five weeks onsite.
• The role falls under the Administration department within the Information Technology Bureau.

The Nexus Staff Difference :

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.

Last updated : 2024-05-09