Albany Public Library

Computer Support Technician- Full Time

Washington Avenue Branch

11/21/2023

• Note: This position will be filled as a PROVISIONAL Civil Service appointment. The appointee will be

required to qualify for permanent appointment to this position when the next classification test is

offered.

General Statement of Duties:

The incumbent, under immediate supervision of the Information Technology Manager, is responsible for the

installation and support of computer and audio-visual software and hardware for Library staff. The Information

Technology Manager exercises immediate supervision over library personnel.

Job Description:

Installs, upgrades, maintains, and troubleshoots network hardware, infrastructure, and software. Provides phone,

e-mail and helpdesk support to Library staff concerning software and hardware consisting of basic computer

operations. Assists staff in the proper use of computers, printers, peripherals and audio-visual equipment.

Evaluates new products and performs operating system upgrades. Enters and retrieves information in an

automated information system. Performs related work as required.

Required Skills and Abilities:

The ideal candidate for this position will bring a good knowledge of computer workstations, servers and mobile

devices; ability to assist with network administration and support; ability to support and maintain audio-visual

equipment; ability to operate computer workstations and peripheral equipment; ability to follow oral and written

instructions; ability to instruct others in the use and adaptability of personal computers and purchased software

and hardware. ability to work independently and also as part of a team; ability to work effectively in a fast-paced

environment; physical condition commensurate with the demands of the position.

Minimum Qualifications:

A. Graduation from a regionally accredited two-year or NYS registered college or university or one
accredited by the NYS Board of Regents to grant degrees with a Bachelor’s degree in computer science

or a related field AND three (3) years of full-time paid experience in computer, server and network

operations, software applications or peripherals; OR

B. Graduation from a regionally accredited two-year or NYS registered college or university or one
accredited by the NYS Board of Regents to grant degrees with an Associate’s degree in computer science

or a related field, AND five (5) years of full-time paid experience in computer, server and network

operations, software applications or peripherals; OR

C. Any equivalent combination of training and experience as defined by the limits of (A) and (B) above.

NOTE:

Successful completion of an applicable industry standard certification may be substituted for one year of

experience.

SPECIAL REQUIREMENTS:

A valid New York State driver’s license and use of personal vehicle is required at the date of the

appointment and for the duration of employment.

Work Schedule: 37.5 hours per week, Monday through Friday with some evening and weekends as

on-call/as needed. Hybrid scheduling available.

Supervisor: IT Manager

Salary: $55,254.07 annually

Deadline: Open Until Filled

Apply to: Send cover letter, resume and 3 professional references including email addresses

to:

Human Resources

161 Washington Avenue

Albany, NY 12210

hr@albanypubliclibrary.org

Albany Public Library is an AA/EO institution and is strongly and actively committed to increasing diversity

within its organization.