Job DescriptionData Analyst

About the Role

In this role, the selected candidate will serve as a Data Analyst in our Chicago office on our client-facing Data Strategy Group on the larger Data Analytics Team. The successful applicant will be responsible for assisting clients and users with their complex data issues, escalating issues/bugs to the appropriate parties (as necessary) and developing systems and internal processes that make handling/manipulating large/complex datasets and legacy data platform migrations increasingly efficient and effective. The ideal candidate will use analytical, data manipulation, and problem-solving skills to ensure our clients are maximizing their investment in Nextpoint and achieving high levels of success. This is a fast paced and challenging role, but for the appropriate candidate that thrives on problem solving, leveraging/documenting learnings from prior data manipulation projects, and contributing to the evolution of the software, it is a great opportunity to be part of a fantastic and growing team.

Responsibilities:

• Strategize and execute large data import/migration needs
• Escalate tickets to the Software Engineering teams when necessary.
• Organize and oversee a personal data intake queue to ensure that all deadlines are being met and to update stakeholders.
• Contribute to an ever evolving library of findings, considerations, and scripts pertaining to legacy data migrations and complex data imports into the Nextpoint platform.
• Consult with clients regarding their complex data projects, provide pricing/project quotes, and provide progress updates/reports to the clients and end users, in concise, understandable terms.
• This role will be part of an on-call rotation for periodic after hours and weekend support (approximately on week every two months)
• This role is a hybrid in-office/remote with the expectation that 3 days out of the work week would be in the Chicago Nextpoint office.

Qualifications:

• 3-5 years’ of experience as a Data Analyst or similar role
• Bachelor’s Degree: in Engineering, Technology, Business, Legal or related fields; or significant relevant experience.
• Familiarity with file formats and document types from macOS and Windows applications and utilize third-party software to perform conversions when necessary 
• Advanced skills with Excel (vlookups, macros, etc.). 
• Experience using formulas in Excel to manipulate data.
• Create scripts to meet specific data service needs
• Experience with a support/ticketing/PM system such as Zendesk or Jira strongly preferred
• Ability to accurately determine a client’s requirements and take ownership of client requests.
• Experience with ESI (Electronically Stored Information) in a litigation environment is a plus.
• Experience with litigation support/e-Discovery software is a plus. 
• Experience with document load files i.e. DAT, OPT, CSV, LFP etc.
• Experience with object-oriented development (Ruby, Java, Perl, Python, etc.) is a plus.
• Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose various technical issues.
• Strong communication skills (written and verbal)
• Proven aptitude for working within tight deadlines and a fast paced environment
• High attention to detail, excellent organization, and client-service orientation skills.
• Has been vaccinated or will soon be vaccinated for Covid-19