• Develop, execute, and supervise client systems and operational infrastructure.
• Enhance existing processes and pinpoint opportunities for improvement.
• Guarantee the integration of effective systems throughout the organization.
• Partner with cross-functional teams to enhance operational efficiency.

• Bachelor's degree or higher in a relevant field such as Information Technology, Operations Management, or a related discipline
• Minimum of 5 years of progressively responsible leadership experience in operations, particularly in a call center or a related industry
• Extensive hands-on experience in the design, implementation, and management of systems infrastructure
• Proven ability to lead teams and foster collaboration across departments
• Exceptional communication skills, with the capacity to articulate intricate concepts to non-technical stakeholders
• Demonstrated success in identifying and executing process improvements, resulting in heightened efficiency and profitability
• Strong project management experience, including prioritizing tasks amidst competing demands
• Skillful in cultivating a positive and productive team culture that encourages growth and development
• Preferred experience in the call center industry or a related field
• Preferred familiarity with cloud-based infrastructure

Ready to make your mark? Take the leap and apply directly here: – your application is in good hands.