Location 

An office-first employee is an employee within the Greater Omaha Metropolitan Area whose default work location is a designated office and has office presence at least four days per week, specifically, Monday through Thursday. An office-first employee may at times perform work outside of a designated office location based on personal or professional need, at the discretion of their supervisor. 

Description 

As a rapidly expanding franchised company, we are seeking a highly motivated and experienced Vice President, Operations to play a pivotal role in streamlining our operational processes and ensuring efficient franchise support. This role will manage the deployment of all system initiatives to stores in support of the larger strategic plan. They will balance the demands of Scooter’s Coffee’s enterprise goals with the daily needs of the business and stores. The VP will oversee various aspects of franchise operations, franchise training, new store training, operations administration, planning, compliance, vendor management, and process improvement initiatives. This role is instrumental in sustaining and enhancing the growth of our franchise network.

Essential Duties and Responsibilities 

Operations Administration Leadership

• Sets and articulates a clear, concise vision for initiative execution and coordinates deployment
• Leads the deployment of all strategic plan programs and System initiatives to stores through a disciplined deployment process
• Leads the Design and manages the annual Store Execution calendar in support of the Strategic Plan
• Defines appropriate deployment strategy and schedules use of proper deployment mechanisms 
• Exerts significant influence over leadership in the timing/mechanism of program deployment in order to maximize strategic impact at the stores
• Makes decisions on the prioritization and sequencing of program/initiative deployment that will enhance the probability of ultimate program success at the store level
• Drives a consistent approach to program deployment to help mitigate implementation risks and ensure system absorption and understanding of new programs/initiatives
• Bridges the gap between strategic development at HQ and tactical execution at the stores
• Influences corporate resources on the strategic design of programs/initiatives where the store managers and/or baristas are the end user
• Determines, in conjunction with Executives, whether to move forward with deployment of planned programs/initiatives
• Ensures communications to the Field are clear, concise, and appropriately timed
• Leads the development of the Store Profitability performance strategy 
• Sets and reports on measurable targets for store execution of strategic initiatives
• Topline responsibility for vendor contracts to ensure cost-effectiveness and quality 
• Oversees team responsible for relationships with key suppliers and vendors to ensure smooth operations
• Oversees opportunities to optimize operational processes and efficiency
• Leads team that monitors and maintains quality standards for product and service delivery
• Maintains oversight to reporting systems to track key performance indicators (KPIs) and operational metrics
• Analyzes data to identify trends and areas for improvement
• Develops and manages the operations administration budget effectively

Operations Training Leadership 

• Lead development and execution of all aspects of franchisee training, to include a full course catalog of curriculum for business ownership, operational process, team development and sales growth
• Oversight of team that develops, implements, facilitates, coordinates, and/or delivers franchise level training programs that drive performance and success 
• Leadership of team responsible for execution of all field-based, store level training 
• Lead the strategy of the learning roadmap that enables new franchisee success from day 1 throughout their tenure with the Scooter’s Coffee system 
• Lead development of a process for measuring and reporting on the effectiveness of programs through various assessment methods (i.e., testing, evaluations, etc.) 
• Leverage the Scooterversity (Learning Management System) as a vehicle to provide targeted learning paths based on identified needs of franchisees
• Collaborate with functional areas throughout the company including finance, legal, real estate and construction, operations, and human resources on training content and best practices

Team & Relationship Leadership

• Maintains relationships with Franchisees, Company Leadership, and Store Managers from which to keep a pulse on the enterprise and to understand franchisee operational needs and challenges
• Is a contributing member of the Operating Systems Team (COO, Operations, Training, Innovation, Supply Chain, IT) 
• Educates teams on how their work impacts other design teams and the stores
• Team provides guidance and support to franchisees regarding day-to-day operations, compliance, and best practices 
• Fosters a collaborative and productive team culture
• Develops trusted relationships internally and externally 
• Actively supports the mission, core values and goals of Scooter’s Coffee 
• Manages and mentors a high-performing team of professionals
• Fosters a culture of innovation, collaboration, and accountability within the department

Qualifications 

• Bachelor's degree in business administration, operations management, or a related field; MBA preferred
• 10 years proven experience in operations within a franchised or multi-location retail environment
• 5 years team leadership experience
• Experience in a restaurant/QSR brand strongly preferred
• Experience in a brand with 500 locations
• Broad vision and understanding of objectives of the Strategic Plan and how individual stakeholders contribute to success
• Demonstrated experience influencing others to act in the best interest of the broader brand
• Strong understanding of franchise operations, compliance, and quality 
• Exceptional leadership and team management skills
• Ability to lead and facilitate change 
• Excellent communication, negotiation, and problem-solving abilities
• Proficiency in data analysis and reporting tools
• Strong organizational and project management skills
• Familiarity with emerging trends and technologies in operations management
• Currently lives in Omaha, NE or immediately relocatable to Omaha

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.