• NextDeavor offers health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment (NextDeavor boasts an impressive conversion rate of approximately 70%)!

• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company.
• Analysts often work with technical inquiries and help customers to overcome these difficulties.
• Customer support analysts often guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
• They may also monitor, document, and follow-up on these processes to ensure that customers are satisfied.
• Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.

Here’s what you’ll need to be successful in this role:

• 3-5 years of customer service experience
• High-energy individual with a passion for learning and contributing
• Proficient in Excel, Word, PowerPoint, and software applications
• Detail-oriented and able to manage large amounts of data
• Quick to absorb new concepts and technologies
• Capable of multitasking and managing priorities
• Effective in a fast-paced, dynamic, and fun team environment
• Team player with excellent verbal and written communication skills
• Proven ability to collaborate and build strong relationships
• Skilled at interpreting data from multiple sources
• Passionate about customer success
• Bachelor's degree or equivalent experience; business or technical degree preferred
• Understanding of strategic sourcing, supply chain, business management, and procurement operations
• Knowledge of contract and document management
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Strong collaboration and customer service skills
• Able to work independently, prioritize tasks, and drive team initiatives
• Sound business judgment and cross-team coordination skills
• Proficient in Microsoft Office 365
• Metrics and results-oriented
• In-office requirement of at least 50%, with remote flexibility

• 1 years experience in an external support role
• Minimum of 2 years experience in an operational or business operations capacity
• Salesforce.com system experience is required
• Proficient in Microsoft Suite and GSuite