Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing?

Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or service ) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Summary :

The Document Administration Specialist II is responsible for reviewing mortgage documentation to ensure clear title of loans serviced by Shellpoint Mortgage Servicing (SMS).

The specialist is also responsible for receiving, cataloging and shipping requested collateral and / or servicing documentation or full physical files to 3rd party firms, 3rd party document custodians, and / or 3rd party vendors.

The Document Admin Specialist II communicates heavily with vendors and inter-departmental staff to facilitate all title curative issues in a timely manner.

Responsibilities :

Identify, process, and prepare required documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.

for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.

Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards.

Ensure requested documentation is accurately completed within specific task SLAs.

Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy and Foreclosure proceedings.

Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.

Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.

Update and annotate all actions / follow-ups processed on loans in all appropriate systems.

Prepare required reporting management, investor, vendor, etc.

Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.

Update and maintain real-time inventory of received physical collateral and servicing files.

Update and maintain real-time inventory of images of documents contained within the physical collateral and servicing files received.

Identify, process, catalog / inventory and prepare shipments of any requested documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.

or full collateral / servicing files for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.

Ensure requested collateral files and / or specific documents are accurately processed within the inventory system within predefined SLAs.

Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.

Review daily workflow, task queue and exception reports to ensure completion of assigned duties within specific SLAs.

Update and annotate all actions / follow-ups processed on loans in all appropriate systems.

Review and process exception reporting at various stages of the inventory and check-in / check-out process.

Complete monthly inventory audits with custodians, file centers and the onsite file room.

Qualifications / Skills :

All qualifications and skills of Tier I Specialist

Minimum 9 months on the job experience within the Doc Curative department - (includes 90-day probationary period)

Four (4) consecutive months of scoring 3.5 or higher on the departmental Performance Feedback Loop (PFL)

Four (4) months must be consecutive.

Educational Requirements :

Associates or Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

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Company Perks :

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Employee Engagement Activities

Company Benefits :

• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX Vision Life, Disability Insurance 401(k) Plan with company match! Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities

Newrez NOW :

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Last updated : 2024-05-02