Preferred Skills and Experience:
Call Center Agents will be given preferred consideration for the following experience:

• Empathetic listening skills
• Prior public pension or comparable experience
• Proficiency with Salesforce CRM;
• Proficiency user of a computer;
• Good verbal and written communications skills;
• Bilingual English/Spanish a plus.

Minimum Qualification Requirements:
1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in
mathematics, statistics, accounting, and/or actuarial science; or
2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing
mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee
benefits plan; b) customer service in a financial institution; and/or c) in a position requiring the application of laws, rules and
regulations and the use of statistical, actuarial or similar tables; or
3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be
substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for
each year of required experience. However, all candidates must possess a four-year high school diploma or its educational
equivalent and either 9 semester credits in mathematics, statistics, accounting and/or actuarial science from an accredited
college or one year of experience as described in “2" above.
Note:
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who
have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester,
Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency
representative at the time of interview.
Note:
This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate on your
resume or cover letter if you would like to be considered for the position under the 55-a Program.
Note:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce
and providing a work environment that is free from discrimination and harassment based upon any legally protected status or
protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion,
disability, sexual orientation, veteran status, gender identity, or pregnancy.