You haven't searched anything yet.
New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington.
NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.
At New Home Co., we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members.
Our goal is to provide a workplace that supports you in doing the best work of your life. Check out NWHM's 2023 Corporate Sustainability Report Position Job Title : Customer Care Representative II FLSA Status : Hourly Non- Exempt Position Summary To ensure homeowner requests are answered quickly, thoroughly, and professionally.
Job Duties Homeowner Meetings : Attend the pre-Construction meeting with Site Manager and homebuyer to shape expectations and explain the homebuilding process.
21 days after closing to discuss the Eliant survey and deliver the 30 day Service Request letter and form. 30 day assessment for warranty service.
30 day warranty sign-off. 5 months after closing to discuss Eliant survey and deliver 5 Month Service Request letter and form.
5 Month assessment for warranty service. 5 Month sign-off 10 Month walk through, assessment and sign-off. Customer Care Activities : Complete all customer care service requests within fourteen days of assessment and obtain customer sign-off.
Supervise all trade contractors completing customer care service requests to ensure that all issues are addressed and quality repairs are made as required.
Maintain field files documenting all customer care activities. Provide weekly service status reports to the Vice President of Operations / Director of Customer Care Route copies of all back-up documentation to the appropriate parties.
Approve all service-related invoices for payment. Identify recurring warranty items and work with construction team members and trade contractors to eliminate or minimize them.
Provide an assessment of subcontractors and the quality of their work. Monitor and update department dashboard daily; ensuring assignments, tasks and requests are completed in a timely manner.
Properly handle and store all homeowner documents according to NWHM SOP including warranty manuals, orientation documents and QA’s.
General Duties : Perform regular maintenance on inventory homes. Work with the project team to prepare model homes for grand openings.
On a periodic basis, serve as the contact for weekend emergency service. Perform a Quality Assurance inspection 5 days prior to the New Home Orientation.
Work closely with the Site Manager and Designer to prepare homes for the New Home Orientation. Prepare Homeowner Manuals for the New Home Orientation.
Monitor customer survey results to determine possible areas for improvement. Provide input to the design team regarding potential maintenance issues involving specification and option selections for a given model complex or project.
Make recommendations for improving the customer care / warranty process. Provide leadership to team members by modeling the company values, vision and operating principles.
Ensure company procedures are adhered to for following up with homeowner calls, documented repair requests and communicating information to management in a timely manner.
Must always maintain professionalism. Interact positively with homeowners, provide timely and professional response to inquiries.
Work with department team of handling inquiries and warranty submissions at closed out communities. Ability to work with other departments to improve overall quality of homes through QA process.
Perform all other duties as assigned. Managerial Responsibility Does this position supervise other employees? No Position Qualifications Education High School diploma Experience A minimum of 5-7 years experience in customer service in the building industry is preferred.
Possess superior customer relations skills. Skills Good verbal and written communication skills. Legible penmanship. Ability to work independently and as part of a team.
Maintain a valid state driver’s license. Maintain a professional appearance and a can-do attitude. Requirements : Position requires driving as needed, frequency varies by location.
Valid driver’s license required. This position often requires driving during the workday. As a contingency of employment, a background check, inclusive of an MVR, will be completed.
Base Salary : The expected base salary range for this position is between $85,000 to $95,000 per year, depending on experience and skillset.
Base Salary is paid bi-weekly, every other Friday. Additionally, this position is eligible for an annual bonus based on divisional and individual performance.
a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities The activities that are essential to performing the position duties include : Bending Lifting : From 1 (lbs) to 15 (lbs) Reaching Seeing : Full Color Vision Hearing Repetitive Motion (i.
e. Gripping) Typing Talking Environmental Factors The environmental factors involved with the job duties and work location include : Normal Office Hard Hat Required Traversing Uneven Terrain Normal Office Noise Level : Moderate to High (Construction Site) New Home Co.
retains the discretion to add or change job duties at any time. Powered by JazzHR
Last updated : 2024-04-30
Full Time
Business Services
$68k-87k (estimate)
05/01/2024
05/03/2024
thenewhomecompany.com
WALNUT CREEK, CA
200 - 500
2009
JOHN BARNARD
$500M - $1B
Business Services
New Home Design Studio is a design company based out of 411 S 33rd Pl, Mesa, Arizona, United States.
The job skills required for Customer care representative include Customer Service, Customer Care, Written Communication, Leadership, Quality Assurance, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.