HOURLY PLUS BONUSES! We are seeking to hire a driven, articulate, organized customer service representative to join our rapidly growing electrical service company!! Our perfect candidate has a GROWTH mindset, and is all in with our company.

Responsibilities

• Answers/ schedules incoming calls and appointments
• Manages outbound calls to existing client base
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to provide an excellent customer experience

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• Chat

Work Remotely

• No

Hours: 7AM-4PM Monday - Friday (Saturday as Needed)

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)

Ability to Relocate:

• Roseville, CA: Relocate before starting work (Required)

Work Location: In person