Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Duties:
- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and requests in a professional and timely manner
- Communicate effectively in English and/or Spanish, both verbally and in writing, to provide accurate information and assistance to customers
- Utilize multilingual skills to assist customers who may require support in languages other than English
- Provide excellent customer service by actively listening to customers, understanding their needs, and finding appropriate solutions
- Upsell products or services when opportunities arise, maximizing sales potential
- Analyze customer interactions to identify trends or areas for improvement in order to enhance the overall customer experience
- Collaborate with other team members and departments to resolve complex customer issues or escalations
- Maintain accurate records of customer interactions and transactions using our CRM system
- Adhere to company policies and procedures regarding customer service standards and phone etiquette

Requirements:
- Previous experience in a customer service role is preferred but not required
- Strong communication skills, both verbal and written, with the ability to effectively interact with diverse customers
- Proficiency in English is essential; additional fluency in other languages is a plus
- Excellent problem-solving skills with the ability to analyze situations and provide appropriate solutions
- Sales experience or the ability to upsell products or services is desirable
- Bilingual candidates are encouraged to apply
- Must have a professional demeanor and exhibit patience and empathy when dealing with customers

Join our team as a Customer Service Representative and enjoy a rewarding career where you can make a difference in the lives of our valued customers!

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Full-time

Pay: $11.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Houston, TX 77054 (Required)

Ability to Relocate:

• Houston, TX 77054: Relocate before starting work (Required)

Work Location: In person