About New Direction Fertility Centers:

New Direction Fertility Centers is a cutting-edge fertility clinic located in the heart of Gilbert, Arizona. We specialize in providing personalized and compassionate fertility care to individuals and couples who are seeking to grow their families. Our team of highly skilled professionals, including board-certified reproductive endocrinologists, embryologists, and fertility nurses, work together to offer a comprehensive range of advanced reproductive treatments and services.

At New Direction Fertility Centers, we pride ourselves on utilizing the latest technologies and evidence-based practices to ensure the highest success rates for our patients. Our services include in-vitro fertilization (IVF), intrauterine insemination (IUI), fertility preservation, pre-implantation genetic testing (PGT), and more.

We strive to create a warm, supportive, and inclusive environment where patients feel comfortable and well-informed throughout their fertility journey. Our dedicated team works diligently to provide tailored treatment plans that cater to each patient's unique circumstances and needs.

If you are passionate about making a positive impact in the lives of people looking to build their families and possess the skills and dedication required to excel in the fertility field, we invite you to join our growing team at New Direction Fertility Centers. Together, let's continue to help dreams of parenthood become a reality for families in Gilbert, Arizona and beyond.

Our work environment features:

• Positive and inclusive company culture: We are committed to fostering a welcoming, diverse, and collaborative work environment where employees feel valued and included.
• Professional development opportunities: We believe in continuing education opportunities that can help our employees enhance their skills and advance their careers.
• Team-building and social activities: We offer regular team outings, office parties, and other events that help build camaraderie and a strong sense of community among our employees.
• Career growth and advancement: Our employees have the opportunity to grow within the company, take on new responsibilities, and explore different roles or departments.
• Open communication and feedback: At New Direction we are committed to maintaining open lines of communication, encouraging employee feedback, and fostering a transparent work environment.

Job Description:

New Direction Fertility Centers is an advanced fertility clinic that offers a wide range of treatments, from basic care to cutting-edge fertility technologies.

As an Office Receptionist at New Direction Fertility Centers, you will be an essential member of our team, serving as the initial point of contact for our patients. Your responsibilities include scheduling appointments, managing patient check-ins, and ensuring smooth communication within the clinic. We seek a candidate with excellent communication skills, a professional demeanor, and the ability to manage multiple tasks effectively in a dynamic environment. Your role is crucial in maintaining the efficiency and welcoming atmosphere of our clinic.

Key Responsibilities:

• Greet and assist patients and visitors with a warm and professional demeanor.
• Efficiently handle scheduling and rescheduling of appointments.
• Manage patient check-ins, distribute necessary materials, and handle patient queries.
• Operate multiple phone lines, ensuring clear and effective communication.
• Collect payments and co-pays, and manage financial transaction records.
• Maintain and manage patient records through accurate document scanning and attachment to EMR.
• Check and manage daily faxes and messages, ensuring timely responses.
• Support providers by informing them of schedule changes impacting patient flow.

Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Profit Sharing
• Daily dose of humor with plenty of dad jokes from Dr. Amols, guaranteed to brighten your day!

Work Hours:

• Monday to Friday (Full-time)

Preferred Qualifications:

• High School Diploma or equivalent
• At least 3 years of experience in customer service, preferably in a medical setting
• Familiarity with medical terminology
• Proficient computer skills

Ideal Candidate:
The ideal candidate will have excellent communication skills, portray a professional and pleasant demeanor, and thrive in a dynamic environment with varied duties and responsibilities.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Ability to Relocate:

• Gilbert, AZ 85295: Relocate before starting work (Required)

Work Location: In person