49 Client Account Manager Jobs in Ann Arbor, MI
New Charter Technologies is Hiring a Client Account Manager Near Ann Arbor, MI
We are looking for a full-time Client Account Manager to join our high-performance team. Your primary objective will be to strengthen the relationship between New Charter Technologies and its clients. You will plan/schedule regular meetings with a stable of clients, serve as a liaison between technical teams and clients, offer consulting, procure equipment, and deliver Strategic Business Reviews (SBRs) on a regular basis.
This position will reside in Ann Arbor, MI.
Responsibilities
- Strengthen the relationship between New Charter Technologies and its clients through regular communication, including phone, email, and onsite meetings
- Gain knowledge and insight about client businesses and needs
- Act as a client advocate internally, reviewing open support tickets and raising issues
- Meet with every client monthly
- Present a Strategic Business Review (SBR) to every client annually
- Spec and procure hardware/software based on client needs
- Consult and offer one-time projects based on client needs
- Evaluate client experience and identify and help implement process improvements
- 2 years of demonstrated account management experience
- Experience with a professional CRM system
- Excellent communication, presentation, interpersonal and analytical skills
- Experience with Microsoft Office, including PowerPoint and Teams
- Ability to work under pressure, while maintaining a positive attitude and a sense of humor
- Degree from an accredited university, or equivalent experience
- 2 years of demonstrated account management experience with a technology company
- 2 years of Managed Service Provider (MSP) experience
- Knowledge of IT infrastructure, managed services, and cybersecurity
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are Serving small-to-medium sized businesses in 10 industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies.
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!
You will enjoy:
- Sustainable work-life balance and flexibility culture
- Highly collaborative culture working in a start-up environment in stealth growth mode
- Generous Benefits including paid time off program, along with Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
- Compensation: starting at $60,000
Job Summary
Full Time
$104k-142k (estimate)
04/20/2024
05/05/2024
newchartertech.com
Palo Alto, California
500 - 1,000
Tucker Lutz
<$5M
Related Companies
The following is the career advancement route for Client Account Manager positions, which can be used as a reference in future career path planning. As a Client Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Account Manager. You can explore the career advancement for a Client Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Account Manager job description and responsibilities
They are usually assigned to essential clients or corporate accounts.
02/21/2022: Canton, OH
They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved.
03/12/2022: Burlington, VT
Monitoring budgets, spending and revenue, and explaining cost factors to clients are also part of the gig.
03/24/2022: Nashville, TN
Ensure a smooth handoff to account management and continue nurturing customer relationships with account maps.
02/18/2022: Atlanta, GA
An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
03/20/2022: Monroe, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Account Manager jobs
Companies use account managers to ensure that customers feel that their needs are being met.
02/18/2022: Lafayette, LA
The account manager would frequently serve as a combination of a salesperson, customer service representative, technical specialist, and financial advisor.
04/28/2022: Vineland, NJ
An account manager’s success depends on how good they are at networking, and building and sustaining relationships.
04/10/2022: Muskegon, MI
By mapping out the onboarding process, management workflows, and communication calendar, account managers can streamline the client success process.
03/10/2022: Huntington, NY
Whether working with outbound leads or existing customers, account managers are constantly building relationships, providing value, and above all, listening.
04/25/2022: Everett, WA
Step 3: View the best colleges and universities for Client Account Manager.
