The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

 Assists in ensuring the delivery of high-quality and consistent recreational services to the community.

• Prepares and assists in maintaining the use of venues including the Landa Park Miniature Golf and Landa Boat House to ensure safe conditions and to meet community and guest needs; must be in compliance with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Assists in promoting departmental programs and city-wide special events coordination and setup including guest party facilitation.
• Answers incoming calls and provides departmental program information in person and via the telephone; greets guests and provides prompt, courteous, and friendly customer services to the public, in order to maintain positive customer relations.
• Assists in managing a variety of front desk activities including the processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system; data collection and preparation of attendance and sales reports. 
• Performs other duties as assigned or required.

Education and Experience:

Must be sixteen (16) years of age, AND one (1) year of customer service/public interaction experience is preferred.

Required Licenses or Certifications:

• Boat House Cashiers will receive Basic Water Safety Training as part of their job training

 Required Knowledge of:

• Operational characteristics, services, and activities of an aquatics facility.
• Principles and practices of customer service.
• Cash, check, and credit card transaction processes

Required Skill in:

• Interpreting customer and facility needs and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals. 
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Operating and maintaining a personal computer utilizing a variety of business software and communications equipment.
• Effective, clear, and concise communication, both verbally and in writing.

Physical Demands / Work Environment:

• Work is performed in an office environment and outdoors in all weather conditions, with potential exposure to hazardous chemicals, wet surfaces, pool maintenance equipment, infectious diseases, and blood-borne pathogens; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
• Must be able to work irregular hours including weekdays, weekends, holidays, early mornings, and late evenings.
• May be required to work immediately before, during, or after an emergency or disaster.
• NOTE: This position is designated safety and/or security sensitive.