The Application Support Specialist, Senior will greatly contribute to the technical execution and support within our IT support teams. Regarded as a highly respected team, the Application Support Team is a trusted partner and resolver within our support organization. This position will contribute greatly in the continuous improvement of the team's high level execution and partnership within the NetJets IT organization.

• Provide high execution and resolution of all technical work completed within the Application Support Team. This includes incidents (standard & Major), requests, problems, case studies, etc.
• Be a subject matter expert and participate in Major Incident (P1, P2) identification, escalation and resolution
• Assist in the identification, development, and maintainence of technical process and procedures
• Identify, develop, and update Application Support Team knowledge documentation
• Be a subjest matter expert in the execution of case studies
• Represent the Application Support Team in daily CAB meetings
• Contribute in project management meetings and ongoing planned efforts
• Build and strengthen professional relationships and partnerships with the NetJets IT and business organizations
• Partnership with Service Desk leadership to identify and grow Service Desk scope and first touch resolutions
• Participate in weekly meetings and daily stand ups.
• Participate in the team's on-call schedule and rotation

• Proficient in executing technical support, process, triage, resolution and escalations.
• Experience in triaging and supporting Major Incidents (Urgent/High).
• Subject Matter Expert in a specified group of systems & applications. Knowledge of all other common systems & applictions used within the organization.
• Proficient analytical and problem-solving skills.
• Experience improving process and procedures and knowledge documentation.
• Ability to remain poised during difficult situations and progress issue, conversations and next steps in the proper manner.
• Demonstrated experience in developing requirements and identifying current state related to incidents, requests, and projects.
• Ability to drive partnerships, realtionships, and communications within a diverse work environmen