2 Technical Support Specialist Tier 1-Columbus Jobs in Columbus, OH

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Technical Support Specialist Tier 1-Columbus

Kloud9 IT

Columbus, OH | Full Time

$56k-71k (estimate)

2 Months Ago

Tier 2 Technical Support Specialist

Info Origin Inc.

Columbus, OH | Contractor | Full Time

$61k-77k (estimate)

1 Month Ago

Technical Support Specialist Tier 1-Columbus

Kloud9 IT Columbus, OH

$56k-71k (estimate)

Full Time | Retail 2 Months Ago

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Kloud9 IT is Hiring a Technical Support Specialist Tier 1-Columbus Near Columbus, OH

Technical Support Specialist Tier 1 Job Brief:

We are an IT company with a headquarters in Cleveland, Ohio. We have been in business for nearly three decades. We are looking for a competent Technical Support Specialist Tier 1 to provide fast and useful technical assistance on computer systems. The ideal candidate must be customer-oriented and patient to deal with difficult customers.

Technical Support Specialist Tier 1 Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.

Technical Support Specialist Tier 1 Requirements:

Proven experience as a help desk technician or other customer support role.
Tech savvy with working knowledge of office automation products, databases and remote control.
Experience with O365 troubleshooting
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
BS/BA in IT, Computer Science or relevant field is an asset, not a requirement