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Customer Account Manager (Ahold Delhaize)
Nestle Arlington, VA
Apply
$65k-85k (estimate)
Full Time 1 Week Ago
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Nestle is Hiring a Customer Account Manager (Ahold Delhaize) Near Arlington, VA

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

Position Summary

In this role, you will be the primary contact and liaison for specified category for Ahold Delhaize to drive category growth and achieve annual sales and commercial spend targets. This role is deeply involved in the activation of Category Roadmaps and uses them in the development and activation of customer-specific Category Business Plans (with a category first approach) to achieve the 4P objectives. Build and maintain strong connection to the Commercial Development Organization (CD) to partner to bring category and shopper insights to drive category results.

Primary Responsibilities:

  • Work with Commercial Development Organization on development of customer-specific category plans anchored in the category growth drivers (category 1st mindset)
  • Present and launch New Item Plan and develop initial field forecast
  • Develop customer promotion plans
  • Perform bottom-up build of Integrated Customer and Category Plan using appropriate NSD Planning System to create Customer Plans
  • Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
  • Achieve annual sales and trade targets through effective selling and negotiation
  • Continuous improvement on forecast accuracy
  • Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
  • Identify gaps between customer plan and customer feedback and propose resolutions to gaps
  • Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (Category growth, Sales, RIG, Customer service and in-stock levels, etc.)
  • Present Customer Category Plan and supporting Implementation Calendar to customer via joint business planning (JBP)
  • Monitor, review, and drive execution of customer category plan
  • Drive category growth and exceed high performance targets
  • Drive one's own development through the adoption of capability tools
  • Work closely with CAA (where applicable) to develop category account management skills
  • Drive excellence in execution through continual interaction with Nestle Retail Sales team to include work-withs.

Experience

  • 3 years working with customers, CD, or Broker team and over this period successfully delivered on critical metrics.
  • Must understand the category, key competitors, and be willing to develop category knowledge.
  • Must understand how to develop customer specific category growth strategies
  • Understands all sales functions, CCDS, Customer, and Nestle Retail sales.
  • Good knowledge of interrelationship of key functions and their key initiatives (Marketing, Sales Finance, HR, Supply Chain, Technical and Globe & IS/IT)
  • Understand the interaction between sales functions, CCDS, Nestle Retail sales, Enable Hub, Customer Service, and Customer Facing Supply Chain
  • Demonstrates the ability to influence people and create compelling, fact-based sales stories.
  • The ability to create a customer plan that's within CAP Guidelines and assigned Trade Rates
  • Knowledge of Sales Fundamentals of Pricing, Promotion, Assortment, and Merchandising.
  • Knowledge of Integrated Commercial Planning process, CAP documents, and the Monthly Business Planning Process
  • Knowledge of customer, the marketplace, and relevant channel and shopper trends to generate actionable ideas

Requisition ID:295265

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.comor please dial 711 and provide this number to the operator: 1-800-321-6467

*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy

Job Summary

JOB TYPE

Full Time

SALARY

$65k-85k (estimate)

POST DATE

05/02/2024

EXPIRATION DATE

05/20/2024

WEBSITE

nestle.com

HEADQUARTERS

GLENDALE HEIGHTS, IL

SIZE

>50,000

FOUNDED

1986

CEO

SCOTT AGAN

REVENUE

$50M - $200M

INDUSTRY

Consumer Goods

Related Companies
About Nestle

As the worlds largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European c...ondensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestl, a trained pharmacist, launched one of the worlds first prepared infant cereals Farine lacte in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. More
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The following is the career advancement route for Customer Account Manager (Ahold Delhaize) positions, which can be used as a reference in future career path planning. As a Customer Account Manager (Ahold Delhaize), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Manager (Ahold Delhaize). You can explore the career advancement for a Customer Account Manager (Ahold Delhaize) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Account Manager job description and responsibilities

A good Account Manager must be customer focused to build trust with customers.

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Manage the collections process while acting as a customer counselor by discussing benefits of timely lease agreement renewal payments.

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Providing technical support to customers before and after-sales.

02/18/2022: La Crosse, WI

Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.

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The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.

02/14/2022: Rochester, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Account Manager jobs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

02/02/2022: Rock Hill, SC

Schedules customer meetings and travels to customer locations as required.

02/11/2022: Lowell, MA

Think about the skills needed to handle an angry customer.

02/09/2022: Biloxi, MS

Establish a dynamic team, and restructure as appropriate.

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Upsells should align with customer goals.

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Step 3: View the best colleges and universities for Customer Account Manager.

Butler University
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