Job Title: Client Access Specialist

Department: Centralized Patient Access

Reports To: Client Access Manager

FLSA Status: non-Exempt

Summary

Client Access Specialists will provide exceptional customer service and knowledge of NSO’s programs, services, and policies to assist callers with inquiries, requests, appointments, complaints, verifications, and problems. They must meet or exceed key performance metrics while handling a high volume of inbound calls in a fast-paced environment. Successful candidates must possess strong communication skills, time management, and organizational skills.

This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit in an administrative capacity for specified NSO clinics.

Requirements and Duties

• Answer high volume of phone calls, route, and respond appropriately
• Schedule appointments for consumers
• Confirm upcoming appointment times and reschedule if necessary
• Monitor clinician calendars and schedule appointments
• Perform insurance verification and confirm consumer demographic and contact information
• Register new consumers in the electronic medical records system
• Monitor for referrals and conduct follow up activities
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Manage patient demographic and personal information.
• Issue medical files to persons and agencies compliant to all NSO policies, state and federal laws, including HIPAA regulations.
• Compile, verify, type, file medical records, correspondence, and reports
• Update records upon receipt of new information
• Assist with departmental / unit audits and investigations.
• Distribute medical charts to the appropriate departments / units within NSO.
• Maintain quality and accurate records by following NSO procedures.
• Ensure consumer charts, paperwork and reports are completed in an accurate and timely manner.
• Ensure all medical records are protected and kept confidential
• Other duties as assigned.

Work Environment

• Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties.
• The noise level in the work environment is typical of that of an office with occasional contact with consumers/patients.
• Bends, stoops and reaches in order to file, search for and retrieve records and documents.
  Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
• Must be able to lift up to 15lbs on occasion
• Seeing/vision, talking/speaking and listening/hearing are continuously required.
• Frequently required to sit & stand during working hours
  Frequently required to sit, walk or drive.

Occasionally required to travel between work locations.

Requirements

Qualifications:

Education: High School Diploma or equivalent

Minimum Required Experience 1-year minimum experience in a call center, administrative assistant, receptionist or related role

Additional Requirements

• Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
• Proficiency in electronic medical records systems
• Ability to learn additional software
• Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
• Proficiency in data entry, filing
• Valid Michigan Driver’s license/access to private transportation.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Experience working remotely and proficient with software/tools related to remote work.
• Experience working with data in all forms including electronic formats and databases.
• Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.

E.E.O.C. Statement

The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.

NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation ,origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status