About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

RESPONSIBILITIES

Direct Patient Care:

• Communicates and performs clinical care services with patients
• Takes patient vital signs, medical history, and obtains patient intake information
• Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs
• Assists in medical services, office procedures, and a variety of hands-on patient care tasks and relays all appropriate health information to necessary personnel
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms and mobile medicine vehicle are stocked, cleaned, and set up for examinations and procedures
• Conducts follow-ups with patients via phone calls, encampment visits, and visits to other settings patients are located
• Provides patient care in a manner that is trauma-informed, non-discriminatory, non-judgmental, and compliant with policies and procedures

Provider And Team Support:

• Coordinates provider workflows to ensure efficient patient care
• Ensures provider has all pertinent information required for each patient visit including diagnostic images, labs, medication reconciliation, and required screenings
• Assists other providers and care teams in women’s health, pediatrics and general medicine departments as needed

Clinical Administration:

• Utilizes electronic health records to order, process and document clinical treatment plans for patient as directed by the provider
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Act as patient advocate and liaison between the patient and community-based organizations to ensures that patient needs are met with rights maintained
• Consults and collaborates with community providers to ensure continuity of care
• Schedules patient appointments and encounter patients using EMR Registration programs
• Provides patient with requested documents after review to ensure forms are complete, accurate and executed by the provider
• Completes ongoing/annual training for position compliance

EDUCATION/EXPERIENCE

• High school diploma or GED required
• Valid Medical Certificate from an accredited program required
• Valid BLS certification required upon hire
• Two years medical assistant experience required
• Experience with venipuncture/specimen collection and immunization administration based on provider orders required
• Experience working with unsheltered homeless and/or personal lived homelessness experience preferred
• Bilingual (English/Spanish) preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Knowledgeable about and experience with medical procedures and terminology
• Ability to document accurate information in the electronic health records system
• Ability to perform intermediate computer and data entry skills
• Ability to make decisions and sound judgements to anticipate the needs of patents and knowing when to consult with the team, supervisors, and experts
• Ability to apply emotional and cultural intelligence to provide appropriate communication and patient care
• Ability to successfully manage multiple tasks simultaneously, including changing priorities and time sensitive deadlines
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Neighborhood Healthcare offers a generous benefit plan that includes: Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $26.55- $31.44 per hour, depending on experience.