JOB CONTENT

1. Position Summary:

(Overall purpose of this position)

Under the direction of a provider or registered nurse:

• Support providers in the examination and treatment of patients, including the preparation of exam rooms and instrumentation, operation of medical equipment, administer medications and injections, etc. related to patient care requirements.

• Provide nursing care in a community health ambulatory care setting including health promotion, patient and family support, health maintenance, disease management, coordination of care and maintaining continuity of care.

• Provide nurse visits for clinical support to care and telephone support to communicate and alleviate patient issues per guidance.

1. Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:

(The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.)

1. Establish reason for visit and document patient description of chief complaint. Document all EPIC visit encounter fields and smartphrases.

1. Obtain baseline data on all patients including histories, vital signs, health education and lab tests as indicated by the patient presentation.

1. Assure all required blood work and back office diagnostic labs are completed and documented in the EMR before provider exam room visit.

1. Assure provision of all instruments, order labs and vaccines and document for physicals and well-child visits.

1. Evaluate patient problem and implement patient care plan as established.

1. Follow-up on provider post exam requests; dress wounds, perform ear irrigations, recheck blood pressure etc.

1. Administer medications/immunizations, evaluate effectiveness. Assure patient is informed about possible effects.

1. Assure the timely and accurate documentation of patient care observations and activities.

1. Provide ongoing support to patients regarding specific health or psychosocial problems. Utilize established guidelines and educational materials.

1. Evaluate patient knowledge regarding health, illness and self-care practices; promote positive lifestyle and health habits.

1. Clean and stock rooms per established requirements.

1. Maintain quality controls daily.

1. Order supplies, immunizations and provide assistance as directed or needed.

1. In absence of MA Supervisor, direct and manage staff: train, coach and counsel. Monitor and assure performance and morale. Schedule and assign staff to assure adequate and cost effective coverage (daily shifts and breaks). Manage efficient flow of the floor.

• Ensure daily refrigerator / freezer temperatures are within normal range, report abnormalities appropriately and maintain daily log books.

1. Monitor stock medication inventory, as well as sample medication closet. Responsible for replenishing as needed and keeping expired medications out of circulation.

1. Serve as a resource / point person for controls at Ridge main site.

1. Trains new staff members on MA duties and responsibilities in relation to patient care.
2. Demonstrated proficiency in utilizing the EMR system for documenting patient care, reviewing the record for health maintenance needs, entering orders, medication refill requirements, scheduling appointments, and processing the in-basket folders and messages.

1. Collaborating with public health and social service agencies regarding patient health issues.

1. Serve as a member of a Patient Center Medical Home team (PCMH); confer with team members and appropriate community resources.

1. Provide telephone support: evaluate patient problem and assure optimal outcomes.

1. Maintain updated knowledge of telephone care practices and clinical skills in disease management and health promotion.