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This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144
Purpose
The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The CCR is the first point of contact for new and returning patients into the Neighborcare Health system by answering inbound and making outbound outreach calls. The CCR will answer patient questions, assist patients in navigating the Neighborcare Health system and insurance, respond to scheduling and messaging needs, and provide consistent, accurate, and efficient services that result in an exceptional customer experience.
Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18 days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program
In this position you will:
Required Qualifications
Preferred Qualifications
Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/
About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community
Compensation
Union: Yes
Full job description will be provided during the interview process.
Full Time
Ancillary Healthcare
$39k-51k (estimate)
02/24/2024
06/11/2024
neighborcare.org
TUKWILA, WA
200 - 500
1968
$5M - $10M
Ancillary Healthcare
At Neighborcare Health, we believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are the largest provider of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and the homeless. Each year we care for about 75,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone ...to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.
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