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Salary Range:
$20.14 - $28.17(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)
Posting Date:
April 9, 2024This job will be open and accepting applications for a minimum of three days from the date it was posted.
Benefits worth writing home about:
EO/AA Employer including Vets and Disabled.
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Job Description Summary:
The Contact Center Representative (Agent) is responsible for assisting customers with account research, problem solving, online banking access and debit card disputes. Agent ensures timely and accurate resolution which may require collaboration with other departments. Agent communicates the status of the request with the customer if the issue is not resolved at first point of contact. Agent is proficient with technology systems used to enroll and support customers with online banking, bill pay, mobile banking, debit cards, and the VRU. Agent has excellent customer service skills and delivers a superior customer experience resulting in retention of existing customers and development of customer loyalty. Agent responds to customer inquiries through multiple channels including telephone, email, web chat, and digital channels (including online, mobile and IVR).Job Details:
PRIMARY FUNCTIONS:
QUALIFICATIONS:
PHYSICAL CONSIDERATIONS:
WORK ENVIRONMENT:
This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.
Area:
Customer Service (Sales)Full Time
$39k-51k (estimate)
03/17/2024
07/03/2024
homestreet.com
Seattle, WA
1,000 - 3,000