17 Customer Service Representative Jobs in East Hartford, CT
NEFCO is Hiring a Customer Service Representative Near East Hartford, CT
Job Duties:
- Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's expectations
- Resolve product or service problems by clarifying the customer's complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
- Process customer adjustment - Create paperwork for customer returns and process credits
- Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
- Contact drivers for Estimated Time of Arrival for customers
- Handle Return Authorizations with Vendors
- Access daily delivery manifests
- Maintaining the hot list; communicating between appropriate departments
- Making changes to redeliver for wrong addresses or rescheduling a delivery.
- Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.
Requirements
Qualifications:
- Demonstrate strong ability to work in fast pace, high pressure environment
- Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong customer service skills
- Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
- Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
- Degree is preferred (although industry experience may be considered in lieu of degree)
- 3-5 years of work experience (preferably in construction supply sales)
- This is a non-exempt position, eligible for overtime.
Job Summary
Full Time
$36k-45k (estimate)
05/02/2024
05/15/2024
nefcobiosolids.com
WEST PALM BEACH, FL
100 - 200
2010
EARLE SCHALLER
$10M - $50M
Wholesale
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About NEFCO
NEFCO (New England Fertilizer Company) has been a leader in biosolids processing for more than 25 years. NEFCO leverages the best technologies and most advanced engineering to design, build, operate, and maintain efficient biosolids management facilities that reduce energy consumption, minimize carbon footprint, and control capital and operating costs. Headquartered in North Quincy, Massachusetts, NEFCO operates biosolids processing facilities throughout the country designed to generate products that are readily used as premium fertilizer or renewable fuel. NEFCO continually pursues its goal t...o be the most environmentally responsible biosolids partner in the country, expanding biosolids drying into a better, more efficient and affordable process through sustainable energy conservation or generation.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
