Assistant Store Manager

Reports to: Store Sales Manager

Direct Reports: Sales Lead, Sales and Support Generalist, Sales Specialist

Primary Purpose: The Assistant Store Manager drives sales growth as the leader of customer experience on the sales floor through growing and developing the sales team to deliver individual and team success.

Key Responsibilities:

• Leads the sales floor and drives store results through the sales team and creating a selling environment
• Assumes total store leadership in absence of the Store Sales Manager and is a partner in the strategic planning of short and long term goals
• Oversees customer experience, overall appearance and day to day operations of the store, in partnership (or in absences of) with the Store Manager
• Develops and executes short and long term strategies to drive store sales
• Role models, coaches and develops best-in-class selling behaviors
• Leads and inspires associates to unlock individual potential for extraordinary selling results
• Develops associates’ product knowledge which in turn, enables high performance selling
• Responsible to deliver monthly performance reviews and create action plans if not meeting performance standard
• Responsible to help Sales Specialists achieve their daily sales targets
• Keeping an awareness of, and building personal capability in, loss prevention
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values
• Leads and or participates in the company’s personal development and philanthropic initiatives
• Responsibility for the management of the store, including directing the work of direct reports and is responsible for the store’s culture and associate engagement.

All retail employees at Nectar Bath Treats are responsible for:

• Driving top line store sales results and growing the business through action and productivity
• Creating customer awareness of programs and promotions available to them to build customer loyalty, when applicable
• Setting personal goals and tracking individual and team performance to the goals
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable POS procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values
• Leads and or participates in the company’s personal development and philanthropic initiatives

Success Measures (as applicable):

• Sales Goals and Comps
• Average Dollar Sales (ADS)
• Transactions Per Hour
• Loyalty
• Shrink
• Payroll
• Retention of top talent
• Employee Opinion Survey Results

Qualifications:

• Previous experience leading leaders and associate teams
• Proven ability to lead a pay for performance selling team is preferred
• Demonstrates ability to improve customer satisfaction and drive loyalty
• Proven ability to effectively delegate, follow up and communicate with all levels of the organization
• Demonstrates ability to manage complex and competing priorities with time management and organizational skills
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Demonstrates excellent visual merchandising skills
• Demonstrates strong product knowledge
• Schedule flexibility to include nights, weekends and holidays