2 Service Writer (Day Shift) Jobs in Grand Island, NE

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Service Writer (Day Shift)

Nebraska Truck Center

Grand Island, NE | Full Time

$40k-58k (estimate)

3 Months Ago

Automotive Service Writer

Cornhusker Toyota Honda

Grand Island, NE | Full Time

$39k-57k (estimate)

0 Months Ago

Service Writer (Day Shift)

Nebraska Truck Center Grand Island, NE

$40k-58k (estimate)

Full Time | Retail 3 Months Ago

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Nebraska Truck Center is Hiring a Service Writer (Day Shift) Near Grand Island, NE

Nebraska Truck Center, Inc. is a family-owned company that has proudly served our local communities for over 50 years. At Nebraska Truck Center, we recognize that we would not be or who we are today, without our key asset. . . our employees. We take great pride in the accomplishments and contributions of each employee.

We believe that employees want to contribute and feel a sense of ownership in their work. Our continued success will depend solely on having the best people in our company. If your career goals include making a valuable contribution and being part of something great while working with like minded people, then we might be just the place for you.

Nebraska Truck Center is looking for enthusiastic, hardworking, team oriented individuals who can help drive sales, provide great customer service, and build customer relationships. We offer a wide range of career opportunities from heavy duty diesel technicians to accounting and administrative careers, sales careers, parts specialists, shipping & receiving and all forms in between.

Service Writer (Day Shift)

Grand Island - Day Shift

SUMMARY

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customer's vehicle problems accurately and clearly on repair order.

Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes "promised time." Checks with dispatcher, if necessary.

Obtains customer's signature on repair order; provides customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Explains completed work and all charges to customers.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

Supervises all cleaning and prepping of new and used vehicles.

Maintains a professional appearance.

Keeps work area clean.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$40k-58k (estimate)

POST DATE

01/06/2024

EXPIRATION DATE

04/02/2024

WEBSITE

nebraskatruck.com

HEADQUARTERS

GRAND ISLAND, NE

SIZE

25 - 50

FOUNDED

1969

CEO

LLOYD BROWN

REVENUE

$10M - $50M

INDUSTRY

Retail

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The following is the career advancement route for Service Writer (Day Shift) positions, which can be used as a reference in future career path planning. As a Service Writer (Day Shift), it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer (Day Shift). You can explore the career advancement for a Service Writer (Day Shift) below and select your interested title to get hiring information.