1 Contact center agent Job in Norwich, NY
NBT Bank is Hiring a Contact center agent Near Norwich, NY
Pay Range : $16.00 - $21.14The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries.
Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions.
Responsible for creating a positive customer experience and representing the NBT brand and core values.
The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.
Education and Experience :
- High School Diploma or GED required
- Associates Degree preferred
- Customer service experience preferred
Skills and Abilities :
- Strong Communication skills, both written and verbal
- Great active listening skills
- A patient, empathic attitude
- A passion to support Customers
- Ability to work and learn in fast paced environment
- Ability to work quickly and accurately
- Ability to multitask
- Computer Literacy
- Basic Trouble shooting skills
Unique Job Characteristics and Requirements :
- Must be able to work flexible hours
- Requires Saturday hours
Tasks Performed :
Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries.
Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment.
Accountable for meeting metric driven goals.
20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys.
Represent the NBT Brand and uphold NBT core values.
- 10% Complete account, product maintenance as well as complete monetary customer transactions. .
- 10% Ensures that all security measures, policy and procedures are adhered to.
- 5% Other duties as assigned.
Physical Requirements :
- Communicate effectively with internal and / or external customers
- Stationary 75% of time or greater
- Move Objects to Maximum 10 lbs
Last updated : 2024-04-06
Job Summary
Full Time
Banking
$41k-54k (estimate)
04/07/2024
07/02/2024
nbtbank.com
KINGS SETTLEMENT, NY
1,000 - 3,000
1856
JOHN H WATT JR
$200M - $500M
Banking
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The job skills required for Contact center agent include Customer Service, Communication Skills, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center agent positions, which can be used as a reference in future career path planning. As a Contact center agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center agent. You can explore the career advancement for a Contact center agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
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Agents are responsible for making outbound calls to set appointments and gather survey data.
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From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
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Take care of customer's concerns and empathize with what the customer could be experiencing.
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Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
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Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
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Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
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Consistently attend to trainings, listen carefully to quality and coaching.
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Step 3: View the best colleges and universities for Contact Center Agent.
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