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Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Job Objective:
The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.
Responsibilities:
· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
· Follow up with customers after completed jobs to ensure customer satisfaction with work
· Responsible for managing Net Promoter Score® system and creating report for weekly production meeting.
· Assist sales team with follow up on sent proposals
· Use of scorpion, home advisor and other marketing sources to track marketing spending and ROI.
· Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
· Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
· Other -Start management of company human resources systems and procedures.
· Other duties as assigned.
Relationships and Roles:
· Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
· Demonstrate ability to interact and cooperate with all company team members.
· Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
· Maintain professional internal and external relationships that meet company core values.
· Proactively establish and maintain effective working team relationships with all support departments.
Benefits & Pay
The pay range for this position will be determined based on experience. ($10 - $17)
Full Time
$47k-61k (estimate)
05/20/2024
05/23/2024
The job skills required for Customer Service Representative include Customer Service, CSR, Customer Satisfaction, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.